Is the official WeChat account of Guizhou Hotel Group reliable?

The official account of Guizhou Hotel Group WeChat is not reliable. According to relevant information, the official WeChat account of Guizhou Hotel Group made false propaganda, bought special products to get points, used points to buy Moutai, and then bought special products. After receiving the points, you cannot place an order. The phone can't get through, and the human customer service can't be contacted. On September 18, I bought special products from Guizhou Hotel Group, the official account of WeChat, and the payment was successful. There is no order record in the official account of WeChat, and the special products are not delivered. I made hundreds of calls in five days, but I couldn't get through to customer service. There are several customer service and after-sales calls on the official WeChat account, but they can't get through, either the line is busy or no one answers.