Service content of Xuzhou Guanyin International Airport

If the passenger is on a passenger plane with more than 100 seats, the airport will start check-in 90 minutes before the flight takes off; If passengers take a passenger plane with a seat less than 100, the airport will check in 60 minutes before the flight takes off. All check-in procedures will stop 30 minutes before the flight takes off. In order to avoid delaying the trip, passengers are advised to arrive at the airport within the specified time, go through the relevant formalities, arrive at the boarding gate in time, wait for the broadcast notice and board the plane on time.

The airport will set up special counters for group passengers and baggage-free passengers as needed; First class, business class and VIP passenger counter, saving passengers time to check in. If passengers have special requirements for seating arrangement, please ask the airport in time.

Abnormal flight support service

When the flight is delayed, cancelled or changed, the airport will provide the corresponding information to the passengers in time. If the passenger requests to change the visa or refund the ticket, the airport will send the passenger to the check-in counter to handle the relevant formalities according to the situation of the subsequent flight.

When the flight is abnormal, the airport will coordinate the carrier to provide corresponding services for passengers according to relevant regulations. If the passenger's flight is delayed for more than 2 hours due to the carrier, the airport will provide free drinks for the passengers; If it is meal time, passengers will be provided with free meals; If the flight is delayed for more than 4 hours or the flight is cancelled, the airport will arrange for passengers to travel to the hotel for free.

Children's flight service

The airport has set up an "Unaccompanied Children" reception station at the information desk on the second floor of the terminal building, which can provide safe and thoughtful full-service for passengers' children (aged 5 to 12 years old, who have applied to the carrier airline for a separate flight when purchasing tickets). Arrange a special person to help the children check in, pass the security check and send them to a special place to rest and wait. When boarding the plane, the airport will hand over the children to the flight attendants for handover procedures. In case of flight adjustment or delay, the airport will give priority to changing the flight schedule for children, and inform the guardian or parents and the pick-up person at the destination station in time.

Public-oriented convenience service

1) Information desk on the second floor of terminal building: provide face-to-face information service for passengers at any time, provide newspapers and magazines borrowing service for passengers, and set up temporary luggage storage, lost and found office and business center (receiving and sending faxes, copying and public telephones).

2) There is an emergency service station in the isolation area of the terminal building to provide on-site medical emergency services for passengers.

3) Baggage trolleys are provided to passengers free of charge.

4) Equipped with stretchers and wheelchairs to serve disabled passengers.

Automobile transportation service

1) passenger shuttle service

There is a shuttle bus to the airport in front of Xuzhou Haitian Holiday Hotel (No.252 Huaihai West Road, Xuzhou). The departure time is 2 hours before each flight takes off. The airport has a passenger shuttle bus to the city at the entrance of the arrival hall of the terminal building. One flight each time.

2) Taxi ride service

There is a taxi stop at the entrance of the arrival hall of the airport terminal to provide taxi service for passengers.