Traditional Culture Encyclopedia - Hotel accommodation - 33 people from Mianyang visited Jiuzhaigou and were stood up twice by the hotel. How should tourists protect their rights?
33 people from Mianyang visited Jiuzhaigou and were stood up twice by the hotel. How should tourists protect their rights?
Traveling abroad is a happy thing. If something goes wrong, it will have a great impact on our mood. These 33 tourists who traveled with the group suffered a lot of grievances because of their itinerary. We agreed to visit Jiuzhaigou, but in the end we didn't even see the gate of Jiuzhaigou.
Tourists want to defend their rights in the following two ways.
First, I negotiated with the travel agency to sign a travel agreement, but finally I failed to enjoy the relevant services. Under such circumstances, how can tourists not be angry? The beautiful National Day holiday, not only didn't see the beautiful scenery, but also was treated differently. Anyone else will feel annoyed and upset.
After returning to the city, tourists find a local travel agency and ask for a refund of travel expenses. There are also some tourists who ask the travel agency to triple their compensation. If it can be handled by consensus, that is the best result.
Second, it is certainly a good thing that complaints can be handled by the Tourism Bureau. I am afraid that things will not be handled smoothly, and there will be complications in the middle, which will bring the contradiction to a deadlock. The handling of this incident is the same. The travel agency said that they were also victims, and the scenic hotels stood up and made themselves very passive. In the face of tourists' triple compensation, the travel agency staff said it was difficult to accept.
Under such circumstances, it is the best way for tourists to complain to the local tourism bureau. With the intervention of the staff of the Tourism Bureau, it is bound to investigate this matter clearly and deal with it according to the corresponding regulations.
We must be cautious in the process of reporting to the league, and the contradictions and conflicts we encounter should also be resolved through legal means. It is very important for travel agencies and tourists to make plans for long holidays.
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