I work at the front desk of the hotel, and a guest asked me to go out at four in the morning to buy him cigarettes. Scold me if I don't want to. Are you sick? It's none of my business if you don't smo

I work at the front desk of the hotel, and a guest asked me to go out at four in the morning to buy him cigarettes. Scold me if I don't want to. Are you sick? It's none of my business if you don't smoke. Theoretically, it's none of your business if guests don't smoke, but you work in a hotel, and your job nature is service industry. The so-called service industry is to take care of customers' needs, meet what can be met, and find ways to meet what cannot be met. This is what you should do.

Of course, it is definitely wrong for guests to scold you. This is because of his quality and upbringing. You can't be as knowledgeable as him, let alone scold him back. Once you talk back, all the mistakes will fall on you. If you don't want to go, you can kindly tell the guest that you don't sell cigarettes here, and the supermarket outside is closed at this time, so you can't help him buy cigarettes for the time being. Please forgive me. Your attitude must be sincere, he won't scold you.