The interview asked me what I thought of the hotel floor manager position.

Floor Manager Duties and Responsibilities

Complete all of your responsibilities to provide friendly, fast, reliable, and professional service to create an environment of customer satisfaction.

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Ensure that all customers are provided with fast, courteous, professional service and corresponding promotions, take advantage of every possible opportunity to increase the restaurant's profits, and personally ask each guest/table about the food and service they enjoyed. whether it satisfies them. Address any negative comments personally and discuss them in detail with the senior floor manager.

Monitor current sales methods based on budget on a daily basis, and predict and adjust deficiencies in additional sales.

Reduce overage expenses with minimal staffing

Organize and manage your operations. Properly delegate authority to your reports.

Take the lead

You must be familiar with the menu, daily specials, how the dishes are prepared and the ingredients used in each dish. And check with the chef every day what dishes need to be promoted every day, which dishes are not on the menu, and know all the dishes that are not on the menu but can be prepared by the kitchen. Likewise, you must be aware of all items on the menu that are unavailable or sold out, and make necessary adjustments and changes. Sold-out and unavailable items must be clearly written by you on the kitchen/service area Service Board

You must read the wine list carefully and be very familiar with the vintage and characteristics of each wine. You will need to check with the Beverage Manager about wine/beverages that require special promotion, expired wine and wine that has been sold out.

If you are asked by a senior floor manager to conduct a pre-shift meeting, all relevant information needs to be conveyed to employees.

Your position requires that you pay special attention to the appearance of yourself and your subordinates at all times, ensuring that you remain proud and confident while wearing your uniform. You must ensure that they are in the same spirit as you are in uniform.

Establish very friendly and good relations and good cooperation with other departments in the hotel

You must be familiar with all the standards/procedures established and the job requirements of you and your subordinates , so that you can clearly and accurately evaluate the performance of your subordinates. You must memorize the hotel employee handbook and ask your subordinates to follow it to maintain enthusiasm at work.

Must be familiar with security standards and procedures

You will need to meet with the Senior Floor Manager daily to update on any daily incidents, but do not need to record them The duty diary is just a way to prevent such incidents from happening again. It is recommended that subordinates be organized to participate in additional, special training. It is recommended that the content of this special course be "how to solve problems."

You must review the restaurant's duty diary daily and sign your comments, especially regarding violations of standards. And you should also make notes about special guests and their special requirements.

Provide clear, concise and objective opinions or suggestions for improving the restaurant you are responsible to the senior floor manager, and ensure that the improvement plan is effectively implemented

You must arrange A weekly meeting of no less than 10 minutes with each foreman to discuss matters regarding the employee, his or her personal issues, etc., so that the entire operation process can have a good feel. Such meetings should be conducted in secret.

You will be asked by the Senior Floor Manager to attend the weekly meeting of the Chinese Food Department.

Any special requests from you or your subordinates must be approved by the Senior Floor Manager

If you require changes to your working hours, rest periods and annual leave for any reason, Such requests must be reported to the senior floor manager and obtained his approval/p>

If you are in poor health or have other reasons that prevent you from coming to work, you must inform the senior floor manager as soon as possible The Floor Manager or a person authorized by him to act on his behalf.

You will participate with your reports in the presentation/tasting of new dishes offered to employees when the senior floor manager arranges menu presentations/tastings.

You will participate with your staff in tastings/presentations of wine and beverages provided to staff when the Senior Floor Manager arranges tastings.

You are responsible for requesting and getting approval for items needed to operate the restaurant.

You will assist the Senior Floor Manager in keeping an eye on inventory levels, turnover and cleanliness of guest supplies

Encourage the Maitre d' to deal directly with any less important guest issues or complaints. However, if a guest is angry, abusive or the staff is unable to appease the guest, you must promptly assist the foreman to resolve the issue.

The entire incident must be reported to the hotel manager on duty as soon as possible

If you hear any negative comments about other hotel services, such as telephone, laundry, guest rooms, front desk, etc., Please report these comments completely and accurately to the Senior Floor Manager.

Non-critical maintenance incidents should be reported to the Senior Floor Manager. In his absence, you will submit the approved maintenance order and give a copy to the Chinese Food Administration Manager to file and follow up upon the Senior Floor Manager's return. The original order shall be submitted to the Engineering Department in a timely manner.

For very urgent engineering matters, it is necessary to contact the chief engineer or his authorized representative in a timely manner. Likewise, repair orders will be submitted according to the above procedures.

The Beverage Manager must be informed at all times regarding bar and beverage matters.

You are responsible for ensuring the safety and health of all guests in your restaurant and employees within your jurisdiction.

It is your responsibility to promptly inform the senior floor manager of your subordinate's intention to resign so that a suitable candidate can be promptly arranged to replace the vacancy.

You should promptly report dissatisfaction or issues regarding your subordinates to the Senior Floor Manager.

Any verbal warnings and any formal discussions with your subordinates are required to be recorded. Record all relevant opinions after the discussion so that they can be archived in personal records.

Twice a year, you need to prepare evaluation materials for each long-term foreman and make a clear and fair evaluation of their personal performance. These evaluations must be discussed in detail with the relevant foreman and signed for confirmation. . These documents will be treated as strictly confidential and handed over personally to the Senior Floor Manager.

You need to read the evaluation of his foreman by your subordinates. If you agree, sign and hand it over to the senior floor manager in person, and keep these documents confidential

You want Host daily pre- and after-class meetings.

You will attend all training sessions according to the schedule.

The senior floor manager may request that training sessions be implemented. It is your responsibility to prepare carefully to ensure that the attendants who attend your training courses get the maximum value from your course.

You may be assigned by the Senior Floor Manager to participate in cross-training with other hotel departments. Cross-training will benefit you and encourage you to learn as much as possible. A report on your performance/interest from the Department Director of the department to which you go will be placed in your personal file and become part of it.

Occasionally you will be asked by the Senior Floor Manager to perform other tasks and assignments, or to assist other departments or restaurants.

It is part of your job to prepare all of your subordinates, especially the foreman, who are ready to accept your job when you are considered for promotion. You should impart your knowledge to them without reservation, because your promotion completely depends on the readiness of the foreman who will take over your job

^_^Haha plagiarism...