Where is Ctrip's negotiated refund?

Ctrip negotiates a refund. Take Apple 12, ios 14, Alipay version 10.2.3 as examples, enter Ctrip official website, click "Customer Service Center", enter the online consultation interface of hotel service, enter "Cancel the order" or call Ctrip customer service hotline directly to ask customer service to cancel, and call the hotel directly to ask the hotel customer service staff to cancel the order. Use the mobile phone Ctrip APP, click to enter the order service center and cancel. If Ctrip's customer service or hotel refuses to cancel for various reasons, it can reflect this situation to the consumer hotline, and usually the platform or hotel will refund it soon.

1. What is a negotiated refund?

Ctrip Online Hotel's "Auxiliary Refund" function means that when Ctrip users book an "irrevocable" hotel room type, if the itinerary changes, Ctrip will help users coordinate with hotels or suppliers and try their best to reduce losses for users. "Non-cancellable" room type refers to the hotel room type that cannot be changed or cancelled after the reservation is successful, and the corresponding penalty will be charged if it needs to be cancelled.

Second, Ctrip Travel Refund Process

Open Ctrip APP on your mobile phone, and after entering Ctrip APP, click Enter My, and then click the order that needs to be changed. According to personal needs, choose whether I want to change my visa or refund my ticket. After entering, you will see that the handling fee to be deducted for refund or change is calculated according to the price of this order, and then click Enter. After entering the page, the refund fee will show the handling fee to be paid according to the departure time of the plane. After determining the refund fee, the system will automatically calculate the balance of the deducted refund fee, and click Submit Application after confirming it is correct.

Ctrip is an online ticketing service company, established in 1999 and headquartered in Shanghai, China. Ctrip. Com has more than 600,000 member hotels at home and abroad to make reservations, and it is the leading hotel reservation service center in China. From June 5 to February 2003, Ctrip.com was successfully listed on NASDAQ. 2065438+March 2, 20081day, Ctrip released the certification system for customizers, and the first domestic certificate for customizers was released. 2065438+091October 29th, 10, Ctrip announced that it had officially changed its English name to "Trip.comGroup". 2021April 16 It was reported that Ctrip Group was officially listed on the Hong Kong Stock Exchange on April 19.