Traditional Culture Encyclopedia - Hotel accommodation - Responsibilities of the laundry worker position

Responsibilities of the laundry worker position

Chapter 1: Duty of Laundryman

Laundryman's duties:

1, all kinds of linen must be washed and dried according to the washing operation procedures and standards.

2. Clean and maintain the washing machinery and equipment to ensure the normal operation of the machinery and put an end to hidden dangers of accidents.

3. Use detergent reasonably according to the different quality of linen, and control the washing cost.

Job requirements:

1, master the job responsibilities, processes and standards of this position.

2. Be familiar with the working principle and using technology of the washing machine.

3, familiar with the performance of washing chemicals.

4, familiar with the performance of textiles and identification technology.

Duties of ironing workers:

1, master the roller press skillfully and adjust the machine speed reasonably.

2. The person who delivers the bill and the person who receives the bill should cooperate well. The list should be straight, hot and flat and stacked neatly.

3, pay attention to check the stained sheets to pick out in time, do special treatment, and then wash. Damaged sheets were taken away in time to report the damage.

There are requirements for sending and receiving linen:

Receiving linen:

1, when collecting linen, count the quantity, check the dirty degree of linen and see if there are any sundries.

2. When receiving special washing items and key washing items, records must be made and marked. Distribute linen:

1. linen is distributed according to the actual quantity of the department, and special and key washing items are distributed according to the actual recorded quantity.

2. When distributing linen, we should ensure the good quality, so that the damaged linen will not be sent out, the washing will not be clean, the ironing will be uneven and the smell will not be sent out.

The washing procedures and standards of linen are:

1. Towel: Installed (85% dry fabric of actual capacity)

2. Bedsheet quilt category: installed (85% dry cloth of actual capacity)

3. Table cloth and mouth cloth: installed machine (85% dry cloth of actual capacity)

Drying procedure of flax:

Towel drying:

1, no overweight.

2, the temperature is controlled between 70℃ and 80℃.

3. Before the cold air enters the machine 10- 15 minutes.

All laundry staff must be familiar with the above procedures and responsibilities. Employees who fail to do as required and do badly will be dealt with according to the reward and punishment method.

Chapter II: Responsibility of Laundry Workers

Job responsibilities of laundry workers

1. Responsibilities: Laundry staff should conscientiously and comprehensively perform the following duties.

1. 1 works under the direct command of the head and deputy head of the personnel department. Strictly abide by and conscientiously implement the company's principles, policies and rules and regulations.

1.2 Responsible for tasks assigned by superiors such as washing, drying, sorting and receiving clothes.

1.3 operate in strict accordance with the operating rules of washing and drying machinery, pay attention to the equipment operation at any time, stop the machine immediately if any abnormality or danger is found, notify the maintenance department immediately and report to the supervisor at the same time.

1.4 clothes should be checked before washing to remove the sundries wrapped inside. If personal belongings are cleared out during the inspection, they should be handed over to the supervisor for handling, and they should not be kept for themselves. If there are heavy stains, they should be treated before washing.

1.5 Work in strict accordance with the Working Method Instruction of Laundry Room to ensure that the washing and disinfection quality meets the requirements (the disinfection time of clothes shall not be less than 30 minutes). After the clothes are dried and checked to meet the requirements, they are classified, folded and stored.

1.6 clothing recycling and delivery must be carried out in accordance with regulations to ensure production needs.

1.7 clean work clothes should be classified, folded, stored and sent according to specifications and towels, and should not be confused.

1.8 Fill in the laundry operation diary and the clothes receiving and dispatching confirmation card carefully and sign them (the latter requires the signature of the workshop) for confirmation, and submit them to the immediate superior before the 3rd of the following month.

1.9 In case of washing and drying accident, it is necessary to report it to the supervisor in time and truthfully, and it is not allowed to conceal the facts or handle it without authorization.

1. 10 Keep the laundry room clean, and keep the equipment, facilities and tools clean at all times.

1. 1 1 Consciously accept training, actively learn technology, and constantly improve work skills.

2. Authority

2. 1 The workshop is required to arrange and prepare the laundry on time as required.

2.2 Ask the workshop to sign the name and quantity on the clothes received.

2.3 Damage (damage, painting on it, etc. ) work clothes and work shoes should be truthfully registered and reported.

2.4 Suggest the right to improve the management and operation procedures related to the work.

2.5 Have the right to prevent irrelevant personnel from entering the laundry room.

3. Responsibility: If I have the following faults, I will bear the responsibility and deal with them according to relevant regulations.

3. 1 Illegal operation of machinery and equipment.

3.2 The washing, sorting and distribution tasks were not completed on time, which affected the production and use.

3.3 The washing is not thorough, and there is obvious dirt on the clothes, which can be washed off. Drying and disinfection are not strict, and the test is unqualified or wet.

3.4 Failing to classify, store, distribute, fold and pile clothes and tools as required.

3.5 There are behaviors and phenomena in the laundry area that violate safety, 5S and other rules and regulations.

3.6 Failure to fill in relevant forms as required.

3.7 The accident report is not timely or even concealed.

3.8 Other negligence, dereliction of duty and disciplinary actions.

Chapter III: Responsibilities of each post in laundry room

Laundry management regulations

(1) Go to work early according to the specified time, put on work clothes and tidy up the gfd hotel.

Standard.

(2) Arrive at the post according to the specified time, and it is not allowed to be late for no reason, leave early, transfer classes without permission, absenteeism, absenteeism, etc.

(3) Obey the arrangement of the leader and carry it out to the letter. Employees in all positions obey the distribution and take the initiative when receiving work instructions.

(4) During working hours, it is forbidden to play with mobile phones, read publications, eat snacks, chat together, play rough, wash foreman 1, dry cleaning foreman 1.

Noisy, deliberately lazy, etc.

(5) stick to your post at work. No work, no leave, no absenteeism. If such behavior causes losses or consequences to the hotel, you will be dealt with accordingly according to the seriousness of the case.

(6) Do not do personal things privately or at work, and be strictly responsible for things unrelated to work such as sleeping in class and taking a bath in class.

(7) The records and work orders of each post in the class shall be filled clearly, accurately and without omission.

(8) Pay attention to the equipment status in the work area, remove obstacles at any time, keep the working environment clean and ensure the normal work.

(9) Shift handover on time, and handover matters shall be clear, accurate and without omission. If the handover work is not clear, the consequences will be dealt with according to the seriousness of the case.

(10) When providing services, we must strictly observe the agreed time, be punctual, keep appointments, be quick and accurate, and ensure the quality.

(1 1) Do not misappropriate articles, chemicals and other hotel property without permission. Articles and money found in the work should be handed over to the direct leader in time, and they should have good moral concepts, moral sentiments and morals, and always restrain their behavior.

(12) If linen, clothes and other fabrics are intentionally damaged at work, compensation shall be made at the original price.

(13) Take good care of the facilities and equipment, use them in strict accordance with the operating procedures, and do not use them illegally. If the facilities and equipment are damaged due to man-made illegal use, compensation shall be made at the original price.

(14) Each post shall be responsible for all facilities, equipment, work quality and emergencies within its jurisdiction.

Events, timely and accurately report to the superior leadership, such as the sense of responsibility is not strong, no accident or found false, false, omission and other phenomena `, all localities make corresponding treatment according to the seriousness of the actual situation.

(15) Smoking is strictly prohibited in the workshop, and naked flame, water, electricity, gas and chemicals must be used safely.

(16) It is forbidden to waste energy items such as water, electricity, gas and chemicals during working hours for no reason, so as to save costs.

(17) Clean the work hygiene and the environmental hygiene of the factory regularly, and keep the working environment and the factory environment clean and tidy.

(18) Stick to principles, abide by regulations, never sow discord, maliciously hurt others, and never do anything that is not conducive to unity.

(19) Strictly abide by the hotel rules and regulations.

Responsibilities of laundry supervisor

Direct supervisor: department manager

Direct report: Laundry foreman

(1) Be directly responsible to the department manager and undertake the responsibility of laundry management and supervision. Be fully responsible for the management of laundry work.

(2) Responsible for formulating various work processes and quality standards.

(3) Check all equipment regularly, instruct subordinates to use machinery and equipment, and ensure that the washing tools of the machine are in good condition and operate normally.

(4) Strictly control the quality and cost of washing raw materials and various items.

(5) Responsible for managing the safety, fire control and hygiene of the laundry room and its ancillary facilities.

(6) Supervise subordinates to operate in strict accordance with operating procedures.

(7) Formulate and implement training plans for personnel at all levels, and be responsible for the business training of subordinate employees.

(8) Make business statistics and statements, and keep a work diary.

(9) Complete other tasks assigned by superiors and reply in time.

Laundry supervisor workflow

(1) Make the laundry work plan.

1. Follow the instructions of the manager and meet the requirements of the overall work plan of the washing department.

2. Subordinate employees fully participate in and listen to their reasonable opinions and suggestions.

3, the plan should be comprehensive, reasonable and feasible.

(2) Formulate and improve various rules and regulations, working procedures and operating procedures.

1, define the responsibilities of each post, and the responsibilities are in place.

2. Provide clear standards and basis for employees' specific work behavior and its evaluation.

3, constantly revised and improved, and gradually improve the quality standards.

(3) Responsible for establishing the staff of the laundry room, constantly improving the quality of employees and creating a good working atmosphere.

1. Provide the manager with opinions and suggestions on the employment and exemption of employees, assessment, rewards and punishments, etc.

2. Organize employees to carry out business training and learn shop rules and departmental rules and regulations.

3. Care about employees, understand the ideological trends of employees, and effectively solve practical difficulties for employees.

4. Strive to create conditions to provide convenience for employees to become self-taught.

(4) Contact, communication and coordination

1, attend the regular work meeting, listen to the instructions of the manager and report the laundry work.

2, presided over the laundry work meeting, layout work to provide requirements.

3. Coordinate and solve the contradictions in each position in time.

(5) Arrange the shifts reasonably to ensure the normal work.

1, scheduling is based on the premise of completing the work on time with good quality and quantity.

2. Ensure the normal rest of employees; ? Do a good job of attendance.

(6) Supervision and inspection

1. Check the work, equipment operation and data records of the foreman and each post every day, and deal with employees' violations of labor discipline, operating rules and other relevant systems in a timely and fair manner.

2, the major problems or recurring problems should be timely summarized, timely guidance and training when necessary.

(7) Ensure the quality of laundry work and handle all kinds of demolition in time.

1. Supervise employees to operate in strict accordance with prescribed procedures and standards.

2. Check and supervise the clothes of VIP guests in person.

3. Understand and master the daily washing and ironing quality of employees' uniforms, guest clothes, sheets and other formats.

4. Take timely measures to make up for all kinds of demolition, carefully analyze the reasons, and promptly and severely deal with those responsible.

(8) Take measures to reduce consumption and cost.

1, formulate various consumption quotas for laundry rooms and strictly implement them.

2. Encourage subordinates to provide various rationalization suggestions and actively implement them.

3, reasonable control of material reserves.

Chapter IV: Responsibilities of Laundry Personnel

Job responsibilities of laundry staff

I. Receiving and dispatching responsibilities

1. Be polite and sincere to customers, listen to customers' suggestions and complaints with an open mind, give feedback in time, and explain to customers seriously when something happens.

2. Do a good job of sending and receiving linen. Requirements: initiative, timeliness, accuracy and correctness; Break it down and make the registration clear so that the accounts can be checked correctly.

3. If the linen is found to be seriously damaged or stained, it should be raised to the relevant person in charge of the customer in time, and the situation should be explained in detail on the receipt and delivery list.

4. Do a good job in the management of linen, and sort it out regularly to prevent it from being lost. If any soiled linen is found, it should be picked out in time, and the linen should be carefully loaded and unloaded to prevent damage.

5, linen in and out of the laundry room, carefully check, to ensure that the account is consistent, found a shortage of linen, to find out the reason in time, to ensure the correct number of in and out.

6. After receiving and sending linen, explain the receiving and sending of linen on the same day to the washing personnel in detail, and the linen placed by different customers should be clearly marked; Linen require special washing should be hand over to that washing personnel separately.

7. Be responsible for folding the towels in our hotel every day and putting them into the linen cart.

Second, the washing job responsibilities

1. Before flushing, check whether the power supply and mechanical equipment are normal. If there is any problem, timely repair and supervise the maintenance. Prepare all kinds of detergents and other washing products to ensure normal use.

2. Pre-check and classify the linen before washing, classify the linen according to its texture, color and dirty degree, and wash it in batches.

3. Dispose detergent according to the variety and texture of linen to be washed, and use detergent reasonably to reduce the cost. Linen products with serious pollution need special treatment; Inform ironing (folding) personnel of linen mixed for special reasons.

4. After the linen is dehydrated and dried, be sure to turn off the washing machine and take out the linen to prevent accidents.

5. Send the washed linen to the ironing (folding) group, put the towel into the dryer in the ironing (folding) group, and then take it out and put it into the linen cart to be folded by the ironing (folding) group.

6. After washing, the tablecloth (oral cloth), sheets (quilt cover) and pillowcases should be clean and soft, and the tablecloth (oral cloth) should be free of oil stains; Towels should be clean, soft and fluffy.

7, after the work, turn off the power supply, water, do a good job of cleaning and hygiene.

Third, ironing (folding) job responsibilities

1, iron the washed linen in different categories to avoid secondary pollution caused by the linen during operation.

2, the staff should check whether the facilities and equipment are in good condition before operation, to ensure the safe operation of the machine; Open the roller press, open the steam valve for preheating (generally fifteen minutes), and make good preparations; Set the ironing speed and temperature according to different linen.

3. When ironing, you must level the linen, let it roll in naturally through the conveyor belt and send it to the machine; If stains are found, they should be picked out in time, and if they are too late to be picked out, the receiver should be informed. A group of four people adjust and cooperate with each other (two for stacking and ironing, one for each day), which complement each other. Pay attention to safety when operating, and avoid fingers touching the drum.

4. The folded linen after ironing should be compact and flat, and the classification should be placed neatly, and it should not be misplaced or misplaced; Different customers' linen should be clearly marked.

5, for the ironing quality is unqualified (many wrinkles, stains, etc.). ) should be selected in time to separate the damaged linen.

6. The linen must be ironed and folded with good quality and quantity every day, and the work of the day will be completed on the same day, which will not affect the sending and receiving work and the use of the linen the next day.

7. At the end of the work, the steam valve should be closed to use the residual gas in the ironing machine to save energy; After ironing, turn off the steam and open the air valve. When the pressure gauge is zero, turn off the machine and do a good job of sanitation and cleaning.

Remarks: Personnel in all positions should be strict with themselves and do a good job in quality control. Don't go out without clean linen and unqualified linen. The supervisor checks the work irregularly and writes the results on the blackboard. If he finds that his post is irresponsible, for example, he fails to pick out linen in time because of large-scale stains and obvious stains, he will criticize it according to the specific situation (those who refuse to mend their ways after repeated education will be punished financially). Hold regular meetings to sum up the work and make up for the deficiencies in time.

Chapter five: the responsibility of hospital laundry workers

Job responsibilities of hospital laundryman

1. Under the leadership of the logistics supervisor, responsible for the washing, storage, disinfection, repair, folding in accordance with the provisions, timely acceptance and sent to the ward and clinic.

2. Strictly implement the system of isolation, washing and disinfection of all kinds of clothes to prevent cross infection.

3. Strictly implement the distribution procedures of clothing classification, and go through the formalities strictly to prevent mistakes, leaks and losses. All kinds of bedding and clothes are classified and stored for easy access, and unprinted new products will not be exchanged.

4. Take care of public property, repair the old and use the waste, and save water, electricity and detergent. Pay attention to safety in production.

5. Put the detergent correctly, pay attention to protect the clothes from being damaged during washing, and ensure the washing quality.

6. Complete other tasks assigned by the leaders.