Traditional Culture Encyclopedia - Hotel accommodation - Does the hotel room card need to be recharged every morning?
Does the hotel room card need to be recharged every morning?
Before handing over the room card to the guest, the front desk staff must confirm the identity of the guest; In principle, only one room card is issued for each single room at the front desk, and two room cards can be issued for double rooms according to the requirements of the guests, and the number is indicated in the computer; If the card number cannot be displayed or verified → verify that the guest's identity is consistent with the registration → re-create the 1 room card for the guest, and explain the compensation fee to the guest.
Extended data:
When the guest checks out, the front desk staff should remind the guest to hand in the room return card → check it, and then inform the room attendant to make rounds and go through the check-out formalities. When checking out, the guest leaves the room card in the room: the room attendant checks the room and submits it to the room service center → the concierge takes it back and sends it to the front desk.
The room attendant is not allowed to open the door for guests to enter on the grounds that the room card is misplaced in the room. He should call the reception desk immediately to verify the identity of the guests. If there is any doubt, he should ask the guest to apply for a new card at the reception desk. When each shift is handed over, the receptionist must check the number of room cards. Any defects found must be reported and recorded in the handover book.
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