What is the afternoon noise standard of five-star hotel rooms?

In the latest revised standard, the requirements of five-star are as follows:

General requirements of 1

1. 1 The appearance and structure of the building should have the distinctive quality of a luxury hotel, and the space layout of the hotel is reasonable, which is convenient for guests to move in the hotel.

1.2 indoor and outdoor decoration should adopt high-grade materials, meet the requirements of environmental protection, have exquisite workmanship, have a harmonious overall atmosphere and outstanding style.

1.3 All descriptions and service words must be expressed in at least Chinese and English. Guidance signs shall be clear, practical and beautiful, and the setting of guidance system and public information graphic symbols shall conform to GB/T 15566.8 and GB/T100/.1,GB/T1001.

1.4 there should be central air conditioning (except villa resort hotel), and the air quality in all areas is good.

1.5 should have an effective computer management system, front and back networking, an independent hotel official website or Internet homepage, and be able to provide online booking service.

1.6 should have a public audio relay system. The track and volume of background music are suitable for the region and time period, and the sound quality is good.

1.7 The facilities and equipment are well maintained, noiseless, safe, intact, clean, hygienic and effective.

1.8 should have sound management norms, service norms and operating standards.

1.9 employees should wear tooling, with professional tooling design, good materials and exquisite production.

1. 10 employees are well trained and can provide services in Mandarin and English, and can provide services in a second foreign language if necessary.

1. 1 1 There should be an energy saving and emission reduction plan suitable for this star and put it into practice.

1. 12 should have an emergency plan (emergencies should include fire, natural disasters, hotel building and equipment accidents, public health and casualties, social security incidents, etc.). ), the annual implementation plan, regular drills.

1. 13 there should be a systematic staff training plan and system, and there should be special teaching materials, full-time trainers and special staff training classrooms.

Hall 2

2. 1 The functional partition is reasonable and the space effect is good.

2.2 The decoration design has an overall style, harmonious colors, sufficient light and harmonious overall visual effects.

2.3 The location of the main service desk is reasonable, and the receptionist should provide reception, inquiry, checkout and other services 24 hours a day. It can also provide services such as message, general bill settlement, domestic and international credit card settlement and foreign currency exchange.

2.4 A luggage storage room should be set up, equipped with a safe for valuables opened by the hotel and guests at the same time. The safe is safe and hidden, which can protect the privacy of guests.

2.5 Basic information of the hotel, house price and other information. Should be provided, as well as local tourism resources, local tourism flow, national tourism flow and other information. The reception desk can provide local traffic maps in Chinese and English and newspapers suitable for hotel guests.

2.6 In the non-business area, guests should have a rest place.

2.7 The foyer and main public areas should be equipped with ramps, wheelchairs, toilets or toilets for the disabled, and provide necessary services for the disabled.

2.8 Room reservation including telephone, fax or Internet shall be accepted within 24 hours.

2.9 There should be full-time doorman answering service personnel, 18h to welcome guests.

2. 10 should have full-time bellman, equipped with special baggage car, and provide baggage service and small baggage storage service 24 hours a day.

2. 1 1 shall provide valet booking and taxi arrangement services.

2. 12 should have full-time staff to deal with guest relations, 18h should have on-the-job service.

2. 13 should provide concierge service.

2. 14 management personnel should be on duty 24 hours a day.

3. Guest room

3. 1 There should be at least 50 rooms (sets) for rent.

3.270% guest room area (excluding bathroom and entrance) should be no less than 20m2.

3.3 There should be standard rooms (big bed rooms and twin beds rooms), disabled rooms and suites with more than two specifications (including at least four luxury suites with a studio), and the layout of the suites is reasonable.

3.4 Luxurious decoration and good overall atmosphere. There should be comfortable mattresses and accessories. Desk, wardrobe, clothes rack, coffee table, chair or sofa, bedside table, full-length mirror, luggage rack and other furniture are fully equipped, reasonably arranged and easy to use. All electrical switches are convenient for guests to use. The interior is covered with high-grade carpets, or decorated with high-quality wooden floors or other high-grade materials. Using regional lighting, the lighting effect of objects is good.

3.5 The guest room door can be closed automatically, and it is equipped with door mirror, doorbell and anti-theft device. Emergency evacuation map and related instructions should be posted in a prominent position in the guest room.

3.6 The room should have a decorated bathroom. There are high-grade pumping buckets, dressing tables (equipped with washbasins, vanity mirrors and necessary toiletries), bathtubs with shower heads (other independent shower rooms do not need shower heads), shower curtains or other effective splash-proof facilities. Take effective anti-skid measures. The floor, wall and ceiling are decorated with luxurious building materials with elegant and soft colors. Using regional lighting, the lighting effect of the target object is good. Good ventilation facilities, no obvious noise, and no obvious difference in temperature and humidity between rooms. There are 1 10V/220V uninterruptible power sockets and telephones. Equipped with a hair dryer. 24-hour supply of hot and cold water, faucet cold and hot signs clearly. All facilities and equipment are convenient for guests to use.

3.7 Hotel telephone should be installed in the guest room for convenient use. You can make international and domestic long-distance calls directly or by using prepaid telecommunication card, and provide you with telephone instructions and local main telephone guides.

3.8 There should be a color TV with good picture quality and sound quality. No less than 24 broadcast channels, edit channel sequence and provide channel catalogue.

3.9 There should be background music with good sound quality, suitable tracks and adjustable volume.

3. 10 should have noise prevention and sound insulation measures, and the effect is good.

3. 1 1 There should be gauze curtains and sunshade curtains, which have good sunshade effect.

3. 12 There should be at least two kinds of power sockets, and there should be more than two sockets for guests to use, which is convenient for guests to use, and socket converters can be provided.

3. 13 should have stationery suitable for this star. It is equipped with service guide, accommodation instructions, introduction of local tourist attractions and tourist traffic map. Provide newspapers and periodicals suitable for hotel guests.

3. 14 bed cotton fabrics (sheets, pillow cores, pillowcases, quilt covers, mattresses, etc.). ) and toilet knitted products (bath towels, bathrobes, towels, etc. ) they are all high-grade, exquisite in workmanship, soft and comfortable. Various pillows can be provided upon request.

3. 15 rooms and bathrooms should be thoroughly cleaned once a day, and sheets, quilt covers and pillowcases should be replaced daily or at the request of guests. Guests' supplies and consumables should be supplemented and cleaned at any time at the request of guests.

3. 16 should provide internet service, with instructions and convenient use.

3. 17 shall provide turndown service, and the turndown service shall be effective.

3. 18 shall provide mini-bar service in the guest room (including mini-refrigerator), and provide appropriate amount of wine and drinks, drinking utensils and price list suitable for in-house guests. Free tea or coffee. Hot and cold drinking water is provided, and ice cubes can be provided upon request.

3. 19 guests' clothes need to be dry-cleaned, wet-washed and ironed, and can be returned to the guests within 24 hours, and express service can be provided.

3.20 Room service is provided 24 hours a day. There are food delivery menus and beverage lists, with no less than 8 kinds of food delivery dishes, no less than 4 kinds of drinks and no less than 4 kinds of sweets. There are food delivery boards that can be hung outside the door, and food delivery vehicles should have heat preservation equipment.

3.2 1 should provide automatic and manual wake-up, message and voice mail services, and the service effect is good.

3.22 Provide reception service for guests in the room, and provide extra chairs and tea service at the request of guests in time.

3.23 Shoe-shining appliances and shoe-shining services shall be provided in guest rooms.

4 dining room and bar room

4. 1 Each restaurant has reasonable layout, elegant environment, fresh air, no peculiar smell and appropriate temperature.

4.2 There should be a Chinese restaurant with luxurious decoration and rich atmosphere.

4.3 There should be western restaurants (or restaurants with foreign characteristics) with luxurious decoration and elegant style or restaurants with unique flavor, all of which are equipped with special kitchens.

4.4 A coffee shop with reasonable location, unique features and elegant style shall be set up to provide high-quality buffet breakfast and western-style dinner. The business hours of coffee shops (or restaurants) shall not be less than 18h.

4.5 There should be more than 3 banquet halls or small banquet halls. Provide good banquet service.

4.6 There should be a special bar or teahouse.

4.7 Tableware should be configured in complete sets according to Chinese and foreign customs, with high-grade materials, exquisite workmanship, distinctive features, no damage and wear marks, bright and clean.

4.8 The menu and wine list shall be beautifully bound, complete and tidy, and the serving rate shall be no less than 90%.

5 kitchen

5. 1 The location is reasonable, the layout is scientific, and the food delivery route does not cross the non-dining area.

5.2 Effective sound insulation, heat insulation and odor isolation measures should be taken between the kitchen and the dining room. The entrance door and exit door are separated and can be closed automatically.

5.3 Tile the wall, lay anti-skid materials on the ground, and bring geosynclines.

5.4 The cold dish room and pastry room should be separated independently, and there should be sufficient air conditioning equipment. There are air disinfection facilities in the cold dish room.

5.5 There are places and facilities for secondary dressing change between cold dishes.

5.6 The roughing room is isolated from other operation rooms, and the temperature of each operation room is appropriate and the cold air supply is sufficient.

5.7 The dishwashing room is located reasonably (near the entrance and exit of the kitchen and dining room) and equipped with dishwashing and disinfection facilities.

5.8 There are necessary cold storage and freezing facilities, and raw and cooked foods and semi-finished foods are placed in separate cabinets. There is a dry goods warehouse.

5.9 There are special facilities for placing temporary garbage and keeping it closed, and sewage facilities (geosyncline, range hood, exhaust port, etc.). ) Keep it clear and clean.

5. 10 Take effective measures to kill mosquitoes, flies, cockroaches and other insects.

5. 1 1 There should be a food laboratory or an organization that sends samples for inspection.

6 meeting and entertainment facilities

6. 1 There should be more than two kinds of meeting facilities in the multi-function hall, equipped with corresponding facilities and providing professional services.

6.2 There should be entertainment facilities and corresponding services with reasonable layout.

7 public * * * area

7. 1 The outdoor environment of the hotel is clean and beautiful, and the green plants are well maintained.

7.2 Hotel backstage area facilities are in good condition, clean and well maintained, with reasonable front and rear connections and clear signs leading to the backstage.

7.3 There should be a good return route, a parking lot with berths suitable for the scale, and a parking space for the disabled. The parking lot has a good environmental effect and provides necessary services.

Buildings with more than 7.43 floors (including 3 floors) should have enough high-quality passenger elevators with elegant decoration, reasonable speed and good ventilation; In addition, there are service elevators with reasonable number and location.

7.5 All public * * areas shall be equipped with independent public * * * toilets with good environment and good ventilation.

7.6 There should be a commodity department selling daily necessities and souvenirs.

7.7 There should be a business center, which can provide fax, photocopying, international long-distance telephone calls, typing and other services, a computer for guests to use, and mail, mobile phone charging and other services.

7.8 Providing or acting as an agent for city sightseeing services

7.9 There should be a public telephone with post-it notes.

7. 10 should have emergency lighting facilities and emergency power supply system.

7. 1 1 There is a CCTV monitoring system in the main public area.

7. 12 Corridor and elevator hall should be paved with carpets or other high-grade materials, with clean and decorated walls, suitable temperature, good ventilation and sufficient light. Emergency exits should be clearly marked, located reasonably and without obstacles. There are standard escape routes and safe shelters.

7. 13 shall provide sufficient living and activity facilities for employees.