What does a hotel secretary do? Responsibilities? What do you need to know?

1. Job Responsibilities:

1. Assist the general manager in drafting comprehensive business reports, work plans, memoranda, rules and regulations of the hotel;

2. Participate in regular administrative meetings (some hotels also call them morning meetings or regular meetings), financial meetings and other meetings organized by the general manager, keep meeting minutes, understand the implementation of various decisions and provide timely feedback;

3. Assist the general manager to handle daily visits, letters, etc.;

4. Responsible for the general manager’s daily telephone transfer and minimize unnecessary interference from the outside world to the general manager’s work. ;

5. Responsible for the sorting, printing, distribution, archiving, and storage of various meeting minutes, memos and other documents; responsible for various meeting minutes submitted to the general manager by other departments within the hotel or external parties. Submit, process, and archive documents, memorandums, and other documents and letters; 6. Responsible for the custody and supervision of hotel introduction letters and seals, responsible for contacting external units, handling various licenses, and filing and storage;

7. Responsible for the general manager’s daily work arrangements, such as meetings, work appointments, banquets, etc.; 8. Responsible for the storage and maintenance of the general manager’s office equipment and normal operation;

9. The manager's work handling before and after the business trip (borrowing, scheduling, hotel reservations, vehicle transfers, gift preparation, telephone contact, travel expense reimbursement, etc.); 10. Complete other tasks temporarily assigned by the general manager.

2. What you need to know

1. You should have a high level of education, because a good educational background will make people more rational and comprehensive when looking at and dealing with problems. At the same time, Have strong ability to learn new knowledge; 2. Be familiar with various hotel departments and their operating procedures, master the hotel's rules and regulations, and be responsible for the hotel's operations (such as the number of guest rooms, room rates, restaurant business hours, and computer information systems, etc.) and The software (the hotel's goals, business ideas, service concepts, etc.) must be well understood in order to better assist the general manager in completing the coordination and management of various departments and external liaison and communication, making the work more efficient;

3. Proficient in Chinese and English word processing skills, and proficient in operating various office automation equipment, such as computers, printers, fax machines, copiers, etc.;

4. Have strong internal and external communication skills , so that the general manager’s instructions, plans, and wishes can be implemented and executed;

5. Ability to strictly keep confidentiality, fulfill duties, endure hardships and stand hard work, have team spirit, be loyal to the organization he serves, and work with The managers of various departments, as well as hotel-related enterprises, groups and government functional departments maintain good cooperative relations.