What is housekeeping?

An important position in the hotel room department is mainly to solve various problems for hotel guests over the phone. The work is small and cumbersome, and it operates 24 hours a day like the front office cashier and front office reception.

Housekeeping center attendant job responsibilities:

1. Answer calls accurately and record them in detail. Important matters should be recorded in a special notebook.

2． Provide various services to guests quickly.

3. Maintain contact with other departments, transmit relevant forms and reports, strictly implement the key collection system, and fill in key issuance records.

4. Register loaned items and collect them promptly.

5. Keep various equipment and utensils, prepare files, and conduct regular inventory.

6. Keep track of the room status at all times and enter it into the computer accurately, and maintain close contact with the front desk. If there are any special matters, report them to the foreman in a timely manner.

7. Inform guests on the floor who are about to arrive or leave the hotel in a timely manner and the room number of the tour group.

8． Do a 24-hour maintenance statistics every month and promptly change and fill in the maintenance room status and guest room extra bed display records.

9. The morning attendants provide accurate room rental information on each floor every day.

10． Responsible for keeping the laundry of guests staying in the hotel, delivering the laundry to guests in a timely manner, and keeping records. At the same time, receiving laundry from guests outside the store, and keeping records of handover of laundry with the laundry room.

11. Report customer complaints to the foreman and floor supervisor in a timely manner and keep records.

12. Responsible for the health and safety of the housekeeping center, organizing and keeping various reports.