Traditional Culture Encyclopedia - Hotel accommodation - Is it legal for the hotel 12 to check out?

Is it legal for the hotel 12 to check out?

Hotel 12 Check-out is legal. The details are as follows:

1. The hotel should clearly indicate the room price and the settlement method of accommodation time in a prominent position in the lobby, inform the guests and agree to check out before 12;

2. Business operators and consumers should follow the principles of voluntariness, equality, fairness, honesty and credibility.

Consumer dispute resolution methods:

1. negotiate with the operator. After consumers buy goods, they find that the quality of the goods is unqualified; Or when receiving services, they are not satisfied with the service quality and attitude. At this time, you can negotiate with the store on the spot or afterwards, explain the situation, provide evidence, show your attitude, and put forward specific and reasonable requirements on the premise that the store admits the facts to promote the timely settlement of disputes;

2. Ask the Consumer Council for mediation. The Consumer Council is a specialized social organization established according to law to protect the legitimate rights and interests of consumers. When consumers' rights and interests are infringed, they can complain to consumers' associations and ask the Consumer Council to mediate on the basis of understanding. The municipal (district/county) consumer council may, preferably, complain to the district/county consumer council where the dispute occurs.

3. Complain to the relevant administrative department. After the legitimate rights and interests of consumers are infringed, they can also appeal to the relevant administrative departments of industry and commerce, price, technical supervision, standards, metrology, health and so on. These administrative departments can take corresponding measures to protect the legitimate rights and interests of consumers within their respective business responsibilities and in accordance with relevant regulations;

4. Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator. This method of resolving disputes is often stipulated in a written contract for the sale of goods, and the amount of goods bought and sold is often relatively large. However, it rarely exists in the oral contract of instant payment between consumers and stores, and the procedure of resolving disputes in this way is relatively complicated. If the consumer buys a small amount of goods and completes it in the form of an oral contract of immediate payment, it is not appropriate to solve the dispute in this way;

5. Bring a lawsuit to the people's court. Litigation often happens when consumers' rights and interests are seriously infringed, even when consumers' personal and major property are infringed. When all kinds of solutions have failed, consumers can bring a lawsuit to the court and request legal protection. If the operator's behavior constitutes a crime, the judicial department shall also investigate the criminal responsibility of the relevant responsible person according to law.

To sum up, after the hotel informs the consumer of the room price and the settlement method of accommodation time, the consumer pays the price and the hotel provides services. The relationship between them is a civil legal relationship based on autonomy of will, and both parties should adhere to the principle of good faith and abide by the service contract.

Legal basis:

Article 9 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Consumers have the right to choose their own goods or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services.

Article 10

Fair trade right: consumers have the right to fair trade.

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.