Summary of the work of front desk foreman in the first half of 2022

? Time is like water, and the years go by. This stage of work will end again. Usually, you should review and summarize your work experience more, and this time is no exception. Summarize the experience and lessons, so that the future work will be less detours and more achievements. What is an excellent work summary? Considering your needs, I specially wrote "Summary of Front Desk Attendant's Work in the First Half of 2022", hoping to help your work and life.

Summary of the work of the front desk foreman in the first half of 2022? The work in the first half of the year really ended in a blink of an eye! But I don't have time to lament that I will start work in the second half of the year, but if I want to do a good job in the second half of the year, I still have to look back at the work at work first, because work is to constantly sum up the previous work, so that the later work can be done better.

? In the first half of the year, all kinds of characters assigned by the company were successfully completed, and the task of reception at the front desk was also completed. At the same time, it also shows the good side of our company to customers on behalf of the company. In fact, the workload in the first half of the year was not much, but I still took my work very seriously. Generally speaking, the work in the first half of the year was good, and there was nothing wrong with my work in the first half of the year. On the contrary, I did a lot.

? In fact, the front desk work is often like its name, walking in front of the company, showing customers the face of the company and representing the image of the company, and the first contact between customers and the company is the front desk of the company. Therefore, the impression given to him by the front desk also represents an impression of the company in the eyes of customers. If customers have a good impression of the front desk, it will be a successful start for both the company and customers. Therefore, the work at the front desk is really important, and it is not allowed to be perfunctory and needs to be taken seriously.

? Facing the front desk work, we also need to have a good image to face. First of all, we must pay attention to the dress. You should wear professional clothes and a little light makeup. Speak and behave appropriately, not casually, but always pay attention to these.

? There is also a clean and tidy office area, which will directly make customers feel that the company is not good. But if it is a clean and tidy front desk, it will be pleasing to the eye at first sight for customers to come in, and it will also allow customers to add points to the company's scoring projects. After all, no matter what the situation, people still like a clean and tidy environment.

? In fact, it is necessary to sort out the contact information of various departments of the company. After all, these materials are often used. If you are not ready, you will find them when you need them. It will be very troublesome. Faced with some unnecessary troubles, we can avoid them in advance.

? It is also important to pay special attention to the registration of visiting customers. Imagine that every company has many customers visiting every day. If there is no registration record, it will be very troublesome to find that customer if something goes wrong. Therefore, doing the relevant work in advance is also to make the later work easier.

? Generally speaking, the work at the front desk is difficult and simple, but it is not very simple. However, it is gratifying that the work in the first half of the year has been successfully completed. But we should not only look at the work in the first half of the year, but also strive to do a good job in the second half of the year to make 20xx a successful year.

Summary of the work of the front desk foreman in the first half of 2022 Part II? The work of the company in the first half of the year is coming to an end. As a front desk employee, I finished my work in the first half of the year. When reviewing the work in the first half of the year, I also found that I had a lot of gains, so I summarized my work. The work in the first half of the year is summarized as follows:

? In the past six months, I have skillfully answered customers' telephone calls and consultation calls and provided them with good service. Respond to customers' questions patiently, give targeted answers, and keep smiling and polite. There are basically xx online customers and xx offline customers every day. Conscientiously perform their front desk duties, help customers understand the company's latest products, do a good job in product promotion for the company, and accurately convey the requirements of superior customers.

? The work in the first half of this year is a great challenge for me. Although I have basically finished my work, I have made little progress. Although the position of the front desk is not high, it is a bright side of the company, and there should be some rows. Compared with other front desk staff, I receive fewer customers a day. This is because I didn't work hard enough and didn't know my work thoroughly enough, so my work in the past six months was not as good as I thought.

? Over the past six months, I have worked hard to guide customers to fill in the basic information of visitors' information registration, and made follow-up information feedback, ensuring customers' information security and in-depth understanding of the company's products. The usual work also includes sending and receiving faxes, printing and copying documents, sorting out company documents and sending them to those in need in time. This half year's work has also taught me something, and I have become more and more proficient in the use of office software. I can complete the establishment of a report and the drafting, input, typesetting and printing of other documents in an effective time, and the whole process has been smooth.

? Treat the work assigned by superiors, cooperate well with company employees and complete the instructions of leaders. After work, I will sort out the information, check the power supply of all the machines in the company, turn off the machine and close the doors and windows to prevent rainwater from drifting into the company and damaging the company's equipment.

? The above is my summary of the work in the first half of the year, and what I did badly. I will correct it in the second half of the year, and then strengthen my business ability, do a good job at the front desk and receive customers well. In the second half of the year, I will do better, strengthen what I have done well and try to correct what I have done badly. I believe I can get good results in my work in the second half of the year.

Summary of the work of the front desk foreman in the first half of 2022? In the first half of 20xx, under the guidance of group leaders, with the support and help of our wine leaders and colleagues, I have been able to work independently, never taking the initiative to speak, and now I can communicate freely. Thank you very much for helping my leaders and colleagues. The work in the first half of this year is summarized as follows:

? I. Completion of Main Work

? Because the front desk management is still in the learning stage, all aspects of management are not in place, and I have not led the front desk team by example.

? Second, the second half of the work plan

? According to the group system, strict management, clear rewards and punishments, and supervision in place, the scheme of forming a right and wrong team is as follows:

? 1, improve your understanding.

? Hotel is a service job, and the front desk management is particularly important. Only by constantly improving our understanding of the importance of front desk management services from our own thoughts can we manage the front desk well. Only by focusing on one's own work, paying attention to every service link and improving one's understanding can we ensure the management of the front desk.

? Step 2 work hard

? Only when we treat our work diligently and solidly, do management seriously, and constantly learn all aspects of knowledge can we have a good start.

? 3. Front desk training

? Politeness and etiquette at the front desk, how to keep smiling, how to greet guests, service etiquette, detailed training twice a month, maintaining the hotel image and improving self-cultivation.

? 4. English training at the front desk

? In the second half of the year, we plan to train simple English receptionists, provide guests with higher quality services and upgrade the hotel.

? 5, focus on the overall situation, regardless of personal gains and losses.

? Whether during working hours or during vacation, if the hotel assigns temporary tasks, I will obey the arrangement and actively cooperate without looking for any reason to shirk. As a member of the company, I will contribute to the hotel, actively participate in the activities organized by the company, and strengthen communication between colleagues and departments. Learn more about our hotel management, lead the front desk team to do a good job in service sales and create more benefits for the hotel company.

? Summary: In the past six months, I have done badly in many aspects, and there are many shortcomings in my work. I hope the leaders will give me more advice and help me grow up quickly. I will study hard when I lead and teach. Do everything well, thank the department leaders for their teaching and the company for giving me the opportunity. In my future work, I will study hard and do my best for the development of hotel companies.

Summary of the work of the front desk foreman in the first half of 2022? I have been in the company for more than half a year. Here, I went to the front desk from a student in the school, became an employee, learned more knowledge and skills, and improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. The work in the first half of this year is summarized as follows:

? I. Daily work

? 1. Make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

? 2, to maintain a good working condition, low is king, low is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

? 3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

? Second, strengthen their own skills and literacy.

? When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

? Three. Work achievements and existing problems

? 1, work results, office equipment, vats of water and other ledgers are fully established; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

? 2. Existing problems (1) The work is not refined enough: the front desk work is refined, but there are many places where I have not done this. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone. (2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements. (3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

? The above problems will be solved in the second half of the year. I really learned a lot in the first half of the year. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.

Summary of the work of the front desk foreman in the first half of 2022? This year 10, I applied for xx Hotel and became an employee at the front desk of xx Hotel. Now the working hours are only a few months, but I have deeply felt the hardships. The following is a summary of my work these days:

? As receptionists, what we need to do every day is to face various customers and settle the bills they give us. Our hotel opens at about 9 o'clock every morning, but it is closed. Basically, we will wait until around 1 1 to accept the reservation. As a receptionist, although there are no guests in the morning, I still need to stand in my post early.

? There have always been four employees in our front desk, divided into two classes. The morning shift is from 9 am to 3: 30 pm, and the evening shift is from 3 pm to 9 pm. According to the situation, we need to keep an employee on duty. Because many guests often stay up late because they like to chat. Sometimes at night 10, the restaurant staff have almost left, only some security guards are left, so we will rush it. The dead line is before 10: 30 at night. Although it is impolite, we will urge our guests to check out early. Because we need to count the daily income, we should integrate the bills for the whole day and then hand them over to the financial department. Every bill needs to be checked clearly. If there are any omissions, we need to compensate ourselves.

? 10, when we checked out at night, we found that there was a difference of tens of dollars between today's bill expenditure and income, and this account did not match. I remembered that because the lobby manager ordered Chili fried meat to go with us at noon, she said it was urgent to give it later, because it was ordered by the hotel staff, and we didn't care too much. But when we checked out at night, she didn't come to our front desk, so there was nothing we could do, and it was late and she had already left work. We have to make up the money for the time being I happened to meet her the next day and told her about it before she could react, but told us that she directly told the kitchen to cancel the bill, not at our front desk, but the documents of that day were processed on the same day, so we can't correct them now, so we have to bear the loss silently. It is also through this incident that our front desk has changed the confusion of placing orders within employees before, but instead, like customers, we place orders on the spot and pay them on the spot, without particularity.

? Because of my serious work attitude, even though I just joined the company for a few months, the hotel transferred me to manage the lobby and promoted me to assistant manager. The manager left the company because of something. In the days to come, I will continue to do my job well.

Summary of the work of the front desk foreman in the first half of 2022? First, the basic content of the front desk work

? The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. I started to work as a receptionist in 20xx 10, and I know that the receptionist is the first person to show the image of the hotel. At work, in strict accordance with the requirements of the hotel, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for hotels and customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

? Second, the experience and lessons of the front desk work

? Before working in XXX Hotel, although I had experience in reception, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

? Third, the next work plan of the front desk

? Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the hotel, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the hotel and colleagues to create better work performance for the hotel!

? The reason why the front desk is called "front desk" is that, before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential, do it well and improve it. I don't think the front desk can be understood literally, thinking that it is just the facade of the hotel, as long as the appearance is beautifully decorated, while ignoring its internal essence, which is precisely the most important thing. As the most intuitive embodiment of the overall image of the hotel, the front desk staff will leave a deep impression on callers and visitors. Their impression is not only the impression of the front desk staff, but also the impression of the whole hotel, so the front desk staff plays a very important role in the work process.

? The front desk is the center of almost all information in the hotel and the main window of information circulation. Through the front desk internship, it can help new employees to quickly understand the internal organizational structure of the hotel, and also help to strengthen the understanding of new and old customers of the hotel. As a receptionist, I think the receptionist should pay more attention to listening, thinking and reading when dealing with this information, because only in this way can she respond quickly when she receives a certain information. For example, when listening more, pay attention to whether there are colleagues talking on the phone in the office. When a phone call comes in to find this colleague, we can quickly convey this information to the other party and make reasonable treatment according to the urgency of the matter. In thinking more, we should pay attention to the information we have observed and heard, and think more about handling the caller's information within a scale. ; Always pay attention to the flow of people inside the hotel when you look more.

Summary of the work of the front desk foreman in the first half of 2022? First, study in practice and try to adapt to work. This is my first job since I joined the company. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of my boss and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just over two months have given me a new understanding and experience of this sentence. The front desk is not a vase, it represents the company in every word and deed, and the guests who receive the company's visit should be politely greeted, answered and transferred.

? Since I took office, I have worked hard to adapt to the working environment and new work at the front desk, earnestly performed my duties and successfully completed various tasks.

? The study and work in the past two months are summarized as follows:

? First, study in practice and try to adapt to work. This is my first job since I joined the company. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of my boss and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just over two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. The guests who receive the company's visit should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled seriously, and colleagues should be treated with humility and sincerity, so that I can learn at work, make progress and benefit a lot.

? Second, learn the company's corporate culture and improve yourself. Joining the Zhongfu group, I really realized the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which I think is also the driving force to inspire everyone to move forward. I also ask myself to devote myself to my work with a positive and optimistic attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, communicate with the department in time, work hard and be qualified. This has always been the goal and direction of future work.

? Third, expand your knowledge and constantly improve yourself. More than two months of work also gave me a sense of crisis. It is inevitable that you will encounter some bumps in the work, so it is not enough to rely only on your current knowledge and understanding of the company. I want to keep charging myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.

? I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

Summary of the work of the front desk foreman in the first half of 2022? First, the understanding of the importance of the front desk work. Although the front desk work is not as great and direct as the contribution made by the company's business, marketing, finance and other departments to the company's development, since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. For details, please refer to this article: Summary of Desk Clerk's Work.

? Second, strive to improve service quality. The main job of the front desk is to welcome guests and answer questions for customers (including transferring calls and sending and receiving express mail). Therefore, to do this job well, the most important thing is service attitude and service efficiency. -Then you can talk about how you pay attention to maintaining a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. According to the requirements of the first inquiry responsibility system, try to satisfy every customer.

? Third, strengthen the study of etiquette knowledge. It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

? Fourth, strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

? Fifth, strive to create a good front desk environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

? The above is my summary of the work in the first half of 20xx. I hope I will do better and better in the second half of the year.