How to adjust the wrong account at the hotel front desk

If the hotel front desk mistakes the guest's bill because of misoperation, it needs to be adjusted in time. Here are some adjustment suggestions:

1. Check the bill: after finding the problem, first check whether the guest's bill is wrongly operated. If the operation is wrong, you need to carefully check the records and notes to find out the root cause of the problem.

2. Explain to the guest: If you enter the wrong account and find that the front desk has closed the account, you need to explain the situation to the guest first and apologize to the guest. Tell the guest what the problem is and explain that it needs to be adjusted now. 3. Make adjustments: The specific methods of adjustment vary according to different situations. If the guest overcharges, you can let the guest choose to refund or re-bill, and adjust according to the actual situation. If the guest receives less money, he can make up the remaining difference. 4. Recording: During the operation, it is necessary to record every step to ensure the accuracy and integrity of the operation. If the adjustment amount is large, you need to check the financial records to ensure that the book figures are consistent with the actual situation. 5. Avoid recurrence: By evaluating and modifying the daily budget, improve the detailed operation skills and try to avoid the recurrence of similar problems. Finally, it is necessary to strengthen the business training and management of the front desk, improve the professional level and sense of responsibility of the staff, and minimize the occurrence of such operational errors on the premise of ensuring the rights and interests of customers.