Selection requirements of five-star hotel standards

Star-rated hotels should have three kinds of pillows for guests to choose from, and the lobby should have public toilets on the same floor ... These are the provisions of the new star-rated hotel evaluation standard. Yesterday, the reporter learned from the 20 10 version of the hotel star standard publicity training meeting that the new hotel star standard was implemented from 20 10 1. Compared with the old standard, the new standard puts more emphasis on the hotel comfort of tourists. For example, the score of room comfort increased from 10 to 35.

Hotel stars pay more attention to comfort.

Guests staying in five-star hotels pay more attention to the comfort of their rooms. Compared with the old rating standard, the new standard emphasizes the feelings of guests after entering the room.

In the new standard, guest room rating accounts for the largest proportion, accounting for 3 1.8%. The evaluation of room comfort includes the temperature and humidity of the room, the quality of pillows and mattresses, etc. "Take pillows as an example. Because everyone has different requirements on the hardness, size and thickness of pillows, five-star hotels must have at least three kinds of pillows for guests to choose from." Bai Yuxuan, deputy director of the Supervision and Administration Department of Chongqing Tourism Bureau, said that the density and softness of textiles such as sheets have strict requirements.

Compared with the old and new standards, the reporter found that in the old standard, the total score of customer comfort in the hotel was only 26 points, while the new standard increased to 49 points. Among them, the guest room comfort score was improved from 10 to 35.

Three-year review of five-star hotels.

The new standard also quantifies hotel services. For example, in the old standard, the words "good attitude, high efficiency and safety" were used to welcome guests and haul luggage. In the new standard, this service is divided into four actions: delivering the luggage to the room in time, handling the luggage with care, and scoring each action.

In addition, the scores of sports facilities such as swimming pools and golf courses have also been greatly reduced. For example, the score of swimming pool dropped from 17 to 10.

"In the past, the hotel star rating was evaluated as long as the total score was reached." Cai Wanxin, the relevant person in charge of the training center of the Municipal Tourism Administration, said that according to the new standard, as long as one point does not meet the evaluation requirements, it will be out. The old version stipulated that five-star hotels should be reviewed every five years, and the new version shortened the time to three years. For star-rated hotels that fail to meet the standards, they will be rectified within a time limit or directly "star-picked" according to the new regulations. The old version has warnings and other penalties, and the new version is stricter.

Neither toothbrush nor slippers are necessary in the hotel.

In the old standard, five-star hotels must be equipped with disposable daily necessities such as toothpaste, toothbrush, slippers, shower gel and shampoo. In the new standard, there are no hard and fast rules for these items. At the same time, the hotel's energy-saving measures and environmental management scores are increased, and the hotel is required to establish corresponding energy management and assessment systems.

When people go out to stay in a hotel, they may stay in a "hotel designed according to five-star standards", but after staying, they find it difficult to meet the five-star standards in both hotel facilities and services.

"It is illegal to add' built according to the star standard' in the hotel name or trademark or print' star' on the trademark without authorization." The director of the Hotel Division of the Supervision Department of the National Tourism Administration said that this can prevent the public from mistaking these fake "star-rated" hotels for regular star-rated hotels.

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Super five-star standards will be introduced as soon as possible within the year.

Some hotels play the banner of "super five-star hotel". In fact, the national evaluation standard for super five-star hotels has not yet been issued. Yu said that relevant departments are conducting research, and the first draft will be formed as soon as this year.

"In the future, super five-star hotels will become a landmark of a city." Yu believes that all big cities in the future can have super five-star hotels. For example, the sailing hotel in Dubai has surpassed the hotel and directly become a local tourist attraction. According to a survey, Dubai Yacht Hotel ranks fourth among the most wanted attractions in Europe.

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Five-star hotels in Chongqing should develop differently

"At present, there are more than 20 five-star hotels in Chongqing. Although I have only been to a small part of it, it feels similar. " Yu said that by 20 15 years, there will be 100 five-star hotels in Chongqing, which means that the competition will be more intense in the future.

Yu believes that hotels in Chongqing should develop differently, emphasize the theme of hotels and subdivide customer groups. There is a hotel in Denmark with the theme of Andersen's fairy tales. Every room, wall and ceiling are painted with different fairy tales. For example, there are no motels in Chongqing. Developers can investigate the number of go on road trip people in Chongqing and build motels in suitable locations. For those five-star hotels that have been built, they can be different from their competitors in small details. For example, he said that there is a newly opened hotel in Hainan, which is aimed at a three-person tour. There is a big double bed and a small bed in the room. Reporter Xue Zhe

Comparison of New and Old Edition Standards of Five-star Hotels

Time for reaching the standard and re-evaluating.

Old standard: if the total score passes, you can get a five-star hotel, and the re-evaluation period is 5 years.

New version of the standard: as long as there is a level of non-conformity, it will be eliminated, and the re-evaluation period will be 3 years.

Service requirements (taking baggage service as an example)

Old standard: good attitude, high efficiency and safety.

New standard: 1. There is a bellboy at the door to greet the guests warmly and friendly; 2. Open the car door for the guest or guide the guest into the hotel; 3. Help guests carry luggage, handle it with care, and be active and diligent; 4. Send the luggage to the room in time, greet the guests politely and friendly, put the luggage on the luggage rack or the luggage rack and greet the guests; 5. When the guests leave the store, collect their luggage in time, help them put their luggage into the car, and confirm the number of luggage with the guests.

Add and delete items

Supplementary content: the hotel has energy-saving measures and environmental management; There is furniture in the front hall; Children's activity places (special facilities); Spa facilities (special facilities).

Reduced content: Toothpaste, toothbrush, slippers, shower gel and shampoo are not necessary in the guest room.