Traditional Culture Encyclopedia - Hotel accommodation - How to view the help list of Tongcheng friends
How to view the help list of Tongcheng friends
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Tongcheng Travel is the foreign service brand of Tongcheng Yilong. Tongcheng Yilong is an innovator and leader of online travel industry in China. Tongcheng. com and eLong Travel. com, a subsidiary of Tongcheng Group, were merged on March 20 18, and successfully listed on the main board of the Hong Kong Stock Exchange on October 20 1654381October 26.
20 17,17 On February 29th, Tongcheng.com and Yilong.com, a subsidiary of Tongcheng Tourism Group, announced their formal merger into a new company Tongcheng Tourism. 2011654381On October 26th, Tongcheng Tourism was officially listed on the Hong Kong Stock Exchange, with an opening price of 10.78 Hong Kong dollars.
On June 5438+February, Tongcheng Tourism has opened a dedicated customer service hotline to provide customers with telephone and SMS notification confirmation services in the case of ticket purchase, order confirmation, flight reminder, return and change notice, etc. Customers can identify fraudulent phone calls and fraudulent short messages by identifying the customer service number audited and certified by the Ministry of Industry and Information Technology to avoid interference from telecom fraud.
Tongcheng Tourism Customer Service Center has set up dual centers in Suzhou and Hefei to provide customers with the whole process of transportation and accommodation and all-weather service with the concept of one-stop service. It is the only unit in the industry that has passed the four service certifications of 4PS, CCCMM, CCCS and COPC, and it is also the first tourism unit that has passed the COPC certification.
At present, a number of measures have been introduced, such as one-stop travel guarantee, warm-hearted escort guarantee, 7×24-hour guarantee, rapid response guarantee for complaints, and advance payment guarantee. Tongcheng Travel announced that it has incorporated smart applications into one of the main lines of future strategic development, and will continue to increase the proportion of technology research and development and AI investment, and continue to create travel services for users through innovative technologies.
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