How to do a good job in quality inspection of star-rated hotels

(1) Where the responsibility system of first inquiry is inconsistent with the existing post responsibilities, the responsibility of accepting guest inquiries and complaints and handling them is added to the post responsibilities. If there is any conflict between the previous related procedures and these rules, these rules shall prevail.

(2) in addition to the company's quality inspection department, all departments of the hotel must specify 1-2 full-time (part-time) personnel who are responsible for handling guest inquiries and complaints.

(3) the quality inspection department is responsible for making statistics, summarizing, evaluating and rewarding the implementation of the first inquiry responsibility system in all departments of the hotel. Specific assessment methods shall be separately formulated and issued by the Quality Inspection Department.

(4) the human resources department of the company is responsible for the interpretation of these detailed rules.

(5) These Rules shall be implemented as of September 1, 24.

(XIX) Weekly quality inspection system of hotels

In order to improve the service quality of hotels, standardize the service procedures of employees, quantify the inspection and prevent the formalization of quality inspection, since May 24, the hotel has made the following provisions for weekly quality inspection:

1. The time for the quality inspection is from 2: 3 pm to 4: pm every Thursday

2. Participants.

2. During the quality inspection, the quality inspection form must be filled in carefully according to the requirements of the quality inspection form, and it is not allowed to cope with it, let alone be blank, and put forward reasonable suggestions on the contents detected. The quality inspection department is responsible for reporting the quality inspection situation to the general manager and informing the results;

3. If the quality inspection personnel cannot attend the quality inspection on business, they need to ask for leave from the general manager or deputy general manager.

attachment: quality inspection contents

serial number function work items

1. Responsible for inspection of sanitation and vehicle placement in various areas inside and outside the hotel

2. Responsible for inspection of fixed facilities, equipment and engineering problems in various areas of the hotel

(1) Inspection of ceiling

(2) Inspection of wallpaper and murals

(3) Inspection of furniture

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