Quality standard of hotel turndown service.

Before the formal work, prepare the trolley, and the service supplies on the trolley are fully prepared and neatly arranged. Push the cart to the door of the guest room. Knock on the door and enter the room. When providing service, the door is open and it is not allowed to close the door and open the bed.

(2) turndown service

After the waiter entered the room, he turned on the wall lamp, closed the curtains and turned on the air conditioner to adjust the room temperature. Folding bed

Put the lid on the box rack and lift the blanket near the bed together with the sheets on it for 60 minutes. Centimeter, 45. Horn. At the same time, turn on the night light, put away the slippers, put the guests' pajamas by the bed, and put the breakfast list on the open sheets. Chocolate for the distinguished guests was put on the breakfast list. The whole operation is fast, accurate and standardized.

(3) Room classification service

Replace the glass and ashtray used by the guest, empty the wastebasket, simply wipe the desktop, put the items in the designated position, and don't flip through or move the items put on the desktop by the guest. Bathroom guests use cups, ashtrays, towels, bath towels, face towels and other items together to fill the gap. Simply clean the basin, bathtub and toilet to keep it clean. At the same time, check the drinks in the room, make a wine list and replenish drinks. The whole room is arranged according to the operation process, and the service is fast and glorious.

(4) Fill in the work order

After finishing each room, clearly fill in the room number, the number of people living, the time of entering and leaving the bed, the main work, etc. on the work list; Close the door. The whole turndown service ensures the tidy and comfortable room, complete and standard supplies, pleasant atmosphere and convenient for guests to go to bed.