How to ask a guest politely if he has reserved a room?

1. Ask the guest if he has reserved a room in advance. "Do you have a reservation, sir/madam?" If you have an appointment, please check the guest information politely. "Please wait a moment, I help you check the appointment registration.

2. Sit down for the guests after inspection. "Ladies and gentlemen, this way, please." Or "This way, everyone." Make a gesture at the same time. If you encounter obstacles or corners in the belt, remind guests to be careful. "This way, sir/miss/everyone." When you arrive at the scheduled place, you should ask the guest "Sir/Miss, are you satisfied with this place?" If the guest is not satisfied with the reserved location, if conditions permit, he should change the location according to the guest's request; if conditions do not permit, he should politely explain and apologize to the guest. "I'm very sorry, sir/madam, but other seats have been reserved." When the guests are satisfied, please smile and introduce the service and hotel service staff behind them. I wish the guests a pleasant meal and the welcoming ceremony is over.