Traditional Culture Encyclopedia - Hotel accommodation - What do the levels of units in the hotel mean and what do they represent about the hotel?
What do the levels of units in the hotel mean and what do they represent about the hotel?
The grade standards of hotels are divided by stars, which are divided into five standards from one star to five stars (there are also reserve stars), with five stars being the highest; for details, please refer to "The People's Republic of China*" **National Star Hotel Rating Standards" One-star 6.1 One-star 6.1.1 The layout of the hotel is basically reasonable, making it convenient for guests to carry out normal activities in the hotel. 6.1.2 Public information graphic symbols comply with GB/T10001.1 and GB/T10001.2. regulations. 6.1.3 There are heating and cooling equipment adapted to the local climate, and all areas are well ventilated. 6.1.4 Facilities and equipment are well maintained and clean, hygienic and effective. 6.1.5 Various instructions and service texts should be expressed in at least standardized Chinese and English simultaneously. 6.1.6 Able to provide services in English. 6.1.7 Front lobby a. There is a front lobby and a main service desk; b. The main service desk is located in a prominent position in the front lobby, with decoration, good lighting, and signs in Chinese and English; the front lobby reception staff provides reception and inquiries in Mandarin for more than 18 hours. Inquiry, checkout and message services; c. Provide hotel service promotional materials, room price lists, local tourist transportation maps, and major transportation timetables; d. Provide small luggage storage services; e. Provide luggage entry and exit services. 6.1.8 Guest rooms a. There are at least 15 rooms (sets) available for rent; b. The door lock is a hidden lock, equipped with an anti-theft device, and emergency evacuation plans and relevant instructions are posted in a prominent position; c. It is well decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture; d. At least 75 guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women on the floors without bathrooms in the guest rooms, as well as separate public bathrooms for men and women, separate for guests, equipped with shower curtains. Effective anti-slip measures are taken to provide cold water 24 hours a day and hot water 16 hours a day. e. There is sufficient lighting and blackout curtains; f. Hotel service guides, price lists, and accommodation instructions are provided; g. Guest rooms and bathrooms are fully tidied up once a day, and bed sheets, quilts and pillowcases are changed every other day or at the guest's request, and every guest Must be replaced; h. Provide hot and cold drinking water 16 hours a day. 6.1.9 Catering a. There is a dining area with tables, chairs, tableware, lamps and sufficient lighting; b. Breakfast service can be provided; c. The catering processing area and utensils are kept clean and hygienic. 6.1.10 Public areas a. There are public toilets for men and women; b. There are public telephones; c. There are emergency lighting; d. The corridor walls are clean and decorated, with sufficient light 24 hours a day, and are barrier-free things. Emergency exits and other signs are clearly marked and located reasonably. Those with higher stars should read the full text of the rating criteria. Hope you are satisfied
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