Reward and punishment system of canteen contracting company

1. Those who abide by the rules and regulations of the department, perform well, and are not punished by the department in the current month will be notified and praised once.

2. Put forward reasonable suggestions to benefit hotels and departments, and reward 50- 100 yuan.

3. Those who have professionalism, active service, warm hospitality, courtesy and patience, and have been praised by the guests in writing for many times, will be given a reward of 50- 100 yuan and will be notified of the praise.

4. Those who are competent in their own jobs and have outstanding service skills among employees will be rewarded with 20-80 yuan.

5. Others who meet the reward conditions will be rewarded according to the actual situation. 1, under any of the following circumstances, record a "slight fault" once, and verbally criticize and educate:

When going to work, you are disheveled, don't wear your badge, and bring your personal handbag into the hotel business area (not at the designated location).

Dye strange hair color, female employees don't have long hair (not good-looking), there are still sea chaos and eyebrows on their foreheads, and male employees have long hair and don't shave.

Go to and from work without using the staff passage, just take the lobby.

Don't worry about the set time, welcome guests correctly, speak quietly when standing to welcome guests, scratch your ears, play with your skirt and fingers, don't say hello to guests, and don't see them off after dinner.

Chatting, talking loudly, chasing, sneaking around, chewing gum, eating snacks, reading newspapers, sleeping or meeting private guests during business hours.

The effect of work or service is not good enough to meet the basic standards of work.

Spitting, littering with scraps of paper, cigarette butts and waste, and smoking in the business area.

Do not keep the wardrobe, dormitory and public places clean and tidy.

Do not pay attention to saving equipment, water, electricity, matches, detergents and other low-value consumables, and do not take care of public property, tools and equipment.

Failing to complete the sanitary cleaning work within the specified time.

Employees should wear mobile phones and pagers when on duty (except those required by managers).

Answer and make personal calls during working hours.

The above provisions belong to the most basic requirements for employees, and generally acts that are unsightly and slightly affect others' work belong to the category of "slight negligence". Give oral criticism and education to first offenders, and the education will be ineffective, and 5 yuan will be fined twice and 0 yuan will be fined three times/kloc-0.

2. In any of the following circumstances, record "wrong" once and impose a fine of 10 yuan:

Terminate the work without the approval of the leader, leave the post without authorization or leave early.

Drinking or getting drunk while on duty (except for work needs), playing cards, playing chess and doing other personal affairs.

Unauthorized use of hotel guest service facilities and equipment.

Failing to arrange and complete the tasks assigned by the superior leaders in time.

Dealing with things forgotten by guests without permission.

Do not respect colleagues and superiors, and do not obey the work arrangement and scheduling of leaders.

Equipment and facilities in the area of responsibility are damaged, lost, not reported in time or falsely reported.

Don't ask indiscriminately, make decisions beyond authority, or cause losses with answers that have nothing to do with your duties.

Seldom ask for leave on behalf of others or call for leave (except in special circumstances).

50 yuan was fined for absenteeism without cause.

Go to work with emotion.

I found a small piece of garbage in the public area of the hotel, so I couldn't just pick it up and turn a blind eye.

During the cleaning work, it is not allowed to sweep the garbage in this area into other people's health areas, or deliberately spill the garbage over other people's health areas and turn a blind eye, which is a disciplinary act that affects other people's work.

During the non-business hours of the hotel, no employee except the personnel on duty shall stay in the hotel, and shall not sleep in the business area without approval.

Failing to return unopened cigarettes, wine and drinks to the guests in time.

Eat and drink leftover food from customers in the room.

Any violation that seriously affects the work and hotel order, deceives superior leaders or has the nature of "disobedience" or "intention" belongs to the category of "negligence". According to the severity and frequency of violations, managers have the right to punish them accordingly.

3, one of the following circumstances, remember "serious negligence" and be laid off or immediately dismissed, expelled:

Those who are absent from work for 3 times in the month without reason shall be removed from the list.

Tear up or alter original documents, records and bills, and charge customers with paid bills and deliberately increase the price to enrich themselves.

Be rude to customers and colleagues, have a bad attitude, swear words and swear words.

Unauthorized disclosure of confidential hotel information (including hotel menus).

Deliberately destroying or wasting hotel facilities, equipment and customer funds.

Whoever steals hotel finance and spreads indecent thoughts, if the circumstances are serious, shall bear criminal responsibility.

Serious violation of hotel rules and regulations, acts that endanger the image and interests of the hotel or dereliction of duty, causing great economic losses to the hotel.

Gambling or disguised gambling, and other activities with gambling nature.

Unreasonably refused to accept the task, disobeyed the normal transfer of the hotel, and did not change after education.

Sow dissension, spread gossip, affect unity and disturb the peace of the hotel.

Violation of the provisions of the "fault" for more than 3 times (including 3 times), and refusal to correct after repeated education.

Taking advantage of his position or taking advantage of the complicated situation of dining on different floors and checking out guests in a unified way, privately opening more drinks, drinks and dishes. Once found, or verified by the report, be dismissed.

Any dereliction of duty, bad moral quality, violation of laws and regulations, and much ado about nothing belong to the category of "serious negligence".

4. Other categories. In the following circumstances, after investigation and verification, the management personnel shall be punished (economic punishment or laid-off punishment).

Due to service disputes, its responsibility is unknown and it is complained by customers.

Beating others or fighting with each other, gathering people to make trouble, inciting and participating in European fights.

At work, employees have quarrels and disputes, which affect unity and normal work.

When employees hand over tableware, they should count the number of tableware face to face to see if there is any damage. If the quantity of tableware is inconsistent, and the tableware is damaged due to unclear handover or failure to teach, the reception party shall bear the corresponding responsibility.