How to deal with items damaged by hotel guests?

1. Investigation. After receiving a report from the housekeeping department that a guest has damaged property in the hotel, he or she must personally inspect the damaged items and verify the situation with the guest.

2. Check the compensation price of the damaged items.

3. Claim. Contact the guest directly, politely explain the hotel system and ask for compensation.

4. Disposal of damaged items with low price and low value that can be replaced in time.

Extended information:

Many travelers have this experience: upon entering a hotel room, they often find a compensation price list for room items, ranging from TVs to cups. They are all marked with inflated prices. Once damaged or lost, they are often required to pay compensation at a higher price than the market price. Who has the final say on the price of compensation for damage to items in hotel rooms? In this regard, the reporter interviewed the Qingdao Industrial and Commercial Bureau.

The Ministry of Industry and Commerce stated that the Consumer Rights Protection Law clearly stipulates that operators shall not make unfair or unreasonable provisions for consumers through standard contracts, notices, statements, etc.

Compensation cannot violate the principles of fairness and equal value. Customers who damage items during dining or accommodation should bear civil liability and be compensated. However, it cannot be unilaterally decided by the merchant. Hotels and guesthouses can decide on their own. The sky-high compensation standards lack legal basis, and the high compensation standards unilaterally set by the hotel are invalid.

Once consumers encounter this situation, they must not compromise. Compensation should be based on the depreciation price of the item, and the purchase invoice shall prevail. If the hotel or hotel cannot provide a purchase invoice, the compensation shall be based on the actual price of the item. The market price will be compensated accordingly, and the depreciation of the items will also be deducted.

Reference: Xinhuanet---The hotel damage price list cannot be outrageous