What should a hotel supervisor do?

Every hotel has a supervisor and a foreman. In modern hotel management activities, all aspects of administration, reception, service and life should be implemented through supervisors and foremen. Their status and abilities are as follows:

The position of foreman in charge

The supervisor and foreman of 1 are the most basic level, the leaders and managers of the hotel, and the direct commanders of various tasks and services.

The supervisor and the foreman are the most direct leaders in dealing with the guests. Generally speaking, they should personally arrange and implement various services for their guests and solve various problems raised by them. They are the most reliable people in the eyes of the guests.

The supervisor and the foreman are the leaders who handle the relationship with each other, and they are the role models of the waiters in various departments.

The supervisor and L-foreman are the windows of the image of all departments in the hotel, and they always serve the guests as "hotel representatives" in the process of welcoming guests and seeing them off.

The quality of supervisors and foremen reflects the overall quality and management level of the hotel.

Competent foreman's ability

1 organization and coordination ability.

We should be able to coordinate the relationship between various departments of the hotel reasonably and arrange the specific work of this position scientifically and reasonably.

Ability of analysis and judgment.

Can carefully analyze the work and things in the hotel, find out the main contradictions and problems, and connect things with their own up, down, left and right, and get the correct judgment.

Ability to understand and summarize.

Supervisors and foremen are generous, considerate and knowledgeable, and can induce, persuade and resolve contradictions in many ways, so that some problems can be solved smoothly, compromised and satisfactorily.

4 adaptability.

The supervisor and foreman should be good at understanding the psychological activities and needs of the guests, solve various problems of the guests according to the situation, and try their best to meet the requirements of the guests and make them satisfied.

5 tap the innovation ability.

Dare to think and do. Have new ideas and methods, dare to carry out scientific experiments, and have advanced thinking and consciousness.

6. Language and writing skills. Good at dealing with guests, charming, fluent in language and articulate. Be able to fill in this post correctly as a business report and summarize the work of the calligraphy team.

Operational ability.

Be able to master the professional skills and service skills of this position, and master the work norms and processes of this position.

Management ability.

Understand the management strategy of the hotel, grasp and capture the market information, calculate the cost and achieve greater economic benefits with the least consumption.