What personalized services does the housekeeping department of star-rated hotels have?

Find the guest's clothes messy → help the guest fold them, and the coat can be hung in the closet to leave a message to remind him.

I found that there were unwashed clothes in the washbasin → I could take the initiative to help the guests clean, and provide washing powder and hangers for later use.

I found that the guest put more than three articles for daily use on the counter → put a towel on it and put the articles in high and low order.

I found that the guest put the mineral water in the bedside table or refrigerator → put the newly added mineral water in the same position.

Found that the guests in the room brought their own tea → provided tea sets and left a message to pay tribute.

I found that the guest used the bath towel as a pillow → provided a small pillow or buckwheat pillow according to the thickness and left a message asking if the guest was comfortable.

Found used soap in the bathroom without soap box → provided soap box.

Found pitaya, watermelon, orange, apple and so on. → Provide plastic packaging.

Personalized service focuses on standardization, and standardized service brings satisfaction to guests; Provide the needs of guests in time and bring satisfaction to guests; And meet the subconscious service needs of guests, which can bring surprises to guests.

Therefore, high-level or truly personalized service is to position personalized service as "satisfaction plus surprise" and make a fuss based on "surprise". The foundation of personalized service: employee satisfaction is the foundation of personalized service.

Personalized service is not required by hotel service standards, but an unconventional service that exceeds the standard requirements and is implemented by employees out of their high professionalism and sense of ownership of the hotel. If employees want to provide personalized service to their guests continuously, they cannot do without their high satisfaction with the hotel.