What does the compensation standard for hotel broken items include?

1. What are the compensation standards for hotel broken items?

1. If a hotel customer’s items are damaged, the responsible person shall compensate according to the actual value of the property. The actual value refers to the actual value of the property when it was damaged. It needs to refer to the market value of the item and remove the depreciation due to use. If the two parties have a dispute over the value, they can go to court and apply for a price appraisal, and compensation will be based on the appraised price.

2. Legal basis: Article 1198 of the "People's Republic of China and Civil Code"

Hotels, shopping malls, banks, stations, airports, sports venues Operators and managers of business premises such as entertainment venues and public places or organizers of mass activities who fail to fulfill their safety guarantee obligations and cause damage to others shall bear tort liability. If damage is caused to others due to the behavior of a third party, the third party shall bear tort liability; if the operator, manager or organizer fails to fulfill the safety guarantee obligations, the third party shall bear corresponding supplementary liability. After the operator, manager or organizer assumes supplementary liability, it may recover compensation from the third party.

Article 11 of the "State Compensation Law of the People's Republic of China"

A claimant for compensation may make several claims for compensation at the same time based on the different damages suffered.

2. What should the waiter do if hotel items are damaged?

1. After receiving a report from the housekeeping department that a guest has damaged hotel property, he or she must personally inspect the damaged items and verify the situation with the guest;

2. Check the compensation price of the damaged items;

3. Claim. Contact the guest directly, politely explain the hotel system and ask for compensation;

4. Disposal of damaged items that are cheap and of low value and can be replaced in time.