Compensation for hotel's unilateral cancellation of orders

If the hotel cancels the order unilaterally, it can compensate the actual losses of the parties.

The hotel can claim compensation if it cancels the order unilaterally, and the hotel's behavior is a breach of contract. According to relevant regulations, consumers should be compensated for their actual losses. Consumers should reasonably defend their rights, take screenshots of order information, keep evidence and complain to relevant departments.

Consumer rights protection methods specifically include:

1. Call the hotline 123 15 to complain. Consumers can directly call the hotline 123 15 to make telephone complaints against merchants or commodities and reflect the situation.

2. Complain to the administrative department. Consumers can complain to the local administrative department for industry and commerce or the health supervision and management department and other relevant departments;

3. Bring a lawsuit to the court. Consumers can sue the platform for breach of contract according to the concluded sales contract.

If both parties do not clearly inform the consequences of leaking reserved passages in the contract, then the so-called leaking reserved passages does not constitute a reason for arbitrarily terminating the contract. Once cancelled unilaterally, it is a breach of contract.

The platform should compensate customers for their losses according to relevant regulations, including the cost of accommodation in different places and the increased cost of travel.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 9 Consumers have the right to choose their own commodities or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

Consumers have the right to compare, identify and choose their own goods or services. Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.