Etiquette and skills of answering the phone in hotel room service center

The etiquette of answering the phone is three steps.

How to answer the phone is also an art. To be a qualified receiver, there are many manners to learn. First of all, you should be prepared to make a phone call, whether it is personal or business, especially the latter. You should prepare some items beside the phone: phone book, phone book and employment pen. Don't always tell each other when you need it: "Please wait a moment, I'll get a pen and paper." This not only delays the call, but also is impolite.

Secondly, when you hear the phone ring, you should put down what you are doing to answer the phone as soon as possible. It is necessary for some units to answer the phone within three rings. The first thing the receiver says should be to ask the other person kindly: "Hello." The next step is to state your work unit and name, which is not only polite, but also helps the other party to confirm whether you have dialed the wrong number.

If you are talking to a guest when the phone rings, you should say hello to the guest first, and then answer the phone. If you find that the call is not suitable for outsiders to know, you can tell the other party, "I have a guest around me, and I will call you back later." Don't leave the guest to make a phone call. So that the guests around you feel despised.

No matter where you answer the phone, you should be elegant and solemn. You should handle it gently. When you move your mobile phone to your side, don't reach out and yank it. When it comes to talking, don't take it personally. You should have a gentle tone, a soft and peaceful tone.

Don't greet others, chat or whisper some questions when answering the phone. If there are many people in the room having a meeting and chatting when you answer the phone, please ask them to stop before answering the phone.

During the call, in order to let the other person know that he has been listening, or to express understanding and agreement, you should whisper some phrases like "hmm", "yes", "right" and "good" from time to time.

After the call, you can ask the other person, "Is there anything else?" Or "anything else?" This kind of polite words not only shows respect for each other, but also reminds each other to put down their mobile phones first, and then gently put down their mobile phones.