Who can help me think about the personalized service terms of the hotel switchboard?

A beautiful word.

1. Basic requirements of politeness: ① Speak respectfully and have a steady attitude; ② Speak politely, concisely and clearly; ③ Speak euphemistically and enthusiastically; (4) Pay attention to the art of language when speaking, and strive to be graceful and euphemistic; ⑤ Pay attention to manners and expressions when talking with guests.

2.' three lightness': walking lightly, speaking lightly and operating lightly.

Three don't care': don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Ignoring the unreasonable demands of individual guests.

Four diligence': oral diligence, eye diligence, leg diligence and hand diligence (brain diligence).

Four don't talk': don't swear; Do not swear; Don't speak sarcastically; No service.

Five tones': greet guests when they come, answer questions when they ask, apologize when they make mistakes, thank them when they get help, and send them away when they leave.

Six polite expressions: greetings, entreaties, apologies, thanks, honorifics and farewell.

Eleven polite expressions: please, hello, thank you, sorry, goodbye.

Four service taboos: contempt, negation, contradiction and irritability.

3. Honorary service

Basic requirements: ① pleasant and clear language tone; ② The language content is accurate and substantial; 3 sincere and cordial tone; ④ Speak Mandarin well; ⑤ Language expression is just the opposite of benefit.

4. Basic terminology

1) Basic Terms of Service

When guests come to the restaurant, the welcoming staff use "welcome", "welcome" and "hello".

(2)' Thank you' and' Thank you' are used when guests bring convenience to the work of waiters.

(3)' Please wait a moment' or' Please wait a moment' is used to indicate that we can't provide services to our guests immediately, in a responsible manner.

(4)' Please wait' or' Please wait' are used to apologize for disturbing or causing inconvenience to guests.

⑤' Thank you for waiting', and warmly apologize to the waiting guests.

⑥' I'm sorry' or' I'm very sorry' is used to sincerely and politely express the trouble or inconvenience caused to the guests.

⑦ When the guests leave, they express their enthusiasm and sincerity with "Goodbye", "Take your time" and "Welcome next time".

2) Terms of daily service

(1) When guests enter the restaurant.

Good morning, sir (miss). How many people do you have?

A: This way, please.

A: Please follow me.

Please sit down.

Just a moment, please. I'll arrange it for you right away.

Just a moment, please. Your table will be ready soon.

Please have a look at the menu first (please order cold dishes first)

Would you like to sit here, sir (miss)?

Excuse me, would you like to share a table with that gentleman?

Excuse me, are there any vacancies here?

Excuse me, may I not have a chair?

(2) when ordering food for guests.

Excuse me, sir (madam). May I take your order now?

What kind of drinks do you like? we have ...

A: What would you like to drink?

-Do you like it? ...

Are you interested in tasting today's special?

Do you prefer tea or noodle soup?

Do you like sweets? How about a fruit salad?

Excuse me, what else do you need? We have fresh and delicious cold dishes here.

A: Sorry, this dish will take a long time. Would you please wait a little longer?

Sorry, this dish has just been sold out.

Ok, I'll contact the chef and it will satisfy you.

If you don't mind, I recommend ...

You are in a hurry, aren't you? Then I recommend these fast foods to you.

(3) when serving guests.

-Can I serve you hot food now?

Excuse me, please make way.

I am sorry to have kept you waiting. This dish is ...

I am sorry to have kept you waiting.

Sorry, I made a mistake about your dish.

A: I'm terribly sorry. We'll do it again for you right away.

Here is your order, sir.

(4) When entertaining guests.

Sir (miss), all your orders are here. Please enjoy yourself.

A: What else would you like to drink?

Do you have enough food?

Sorry, I'll tell you as soon as I ask.

-Are you XX, sir? Your phone.

Miss, I'm sorry to bother you. May I clear the table?

Thank you for your cooperation.

Thank you for your help.

⑤ Check out after dinner.

Your bill, sir.

Sorry, please pay in cash.

A: Please pay XX yuan. Thank you.

Here is your change and receipt, sir (miss). Please keep it. Thank you.

I hope you can give us your valuable comments on the dishes here.

Thank you very much for your advice.

Thank you very much for your warm advice.

Thank you. Welcome to visit again.

Goodbye and welcome again.