General manager management system

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Chapter I General Manager's Office Management System

I. Responsibilities of the General Manager

1. Take full responsibility for handling all the affairs of the hotel, lead all the staff to work hard, and accomplish all the goals set by the hotel.

2. Formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation. Set a series of hotel prices, such as room rate, gross profit of catering, etc. Be highly sensitive to various trends in the industry, make market expansion plans and lead the sales department to carry out comprehensive promotion and sales. Read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth progress of the hotel business.

3. Establish and improve the organizational system of the hotel to make it reasonable, streamlined and efficient. Preside over the weekly inspection report of the general manager's office meeting, and make key comments and explanations on related issues. Handle and coordinate the relationship between departments, so that the hotel has an efficient working system.

4. Improve various financial systems. Supervise the financial department to do a good job in cost control, financial budget and quarterly financial statements; Check and analyze the monthly business situation; Check accounts receivable and accounts payable regularly.

Focus on regularly checking the work of public places and departments, checking the quality of service, and conveying the inspection results to relevant departments.

6. Arrange hotel maintenance.

7. Maintain good relations with people from all walks of life, establish the image of the hotel and receive important guests on behalf of the hotel.

8. Be responsible for guiding discipline and improving the service quality and staff quality of the whole hotel.

9. Set an example, care about employees, and make rewards and punishments clear, so that hotel employees have team spirit and high cohesion, and let employees complete their jobs with high enthusiasm and responsibility.

10, responsible for the hiring, assessment, rewards and punishments of hotel managers and employees.

II. Responsibilities of the Deputy General Manager

(a) to assist the general manager and complete the tasks assigned by him according to the authorization of the general manager.

(2) Job responsibilities

1, responsible for the general manager and assisting the general manager to complete the business indicators and tasks assigned by the chairman.

2. Assist the general manager to receive important VIPs, establish good relations with the public, listen to and collect the opinions of guests extensively, handle complaints and continuously improve the work.

3. Assist the general manager to coordinate the relationship between hotel departments.

4. Assist the general manager to assess and evaluate the main management personnel of each department.

5. Carry out investigation and study, analyze hotel management, and collect information of the same industry and market at any time to provide reference for the general manager's decision.

6. Be responsible for receiving and handling letters and visits, and handling complaints from guests to the general manager.

7. Responsible for examining and approving various business indicators and work plans of the Ministry of Housing, and guiding their implementation.

8. Review all kinds of relevant statements and reports, keep abreast of the operation of the housekeeping department, take effective measures, actively organize sales promotion, and make the occupancy rate and income meet the requirements of the hotel plan.

9. Monitor the branches under its jurisdiction in strict accordance with service standards and procedures, and supervise them to provide quality services for guests.

10, supervise and control the cost of the departments under its jurisdiction to prevent waste.

12, go deep into the department, listen to the report and check the work, and supervise in time when problems are found.

13. Complete other tasks assigned by the general manager.