Hotel PA supervisor's annual work summary, please help me write one.

Annual summary report

Hello, leaders and colleagues!

With the coming of autumn, our company has been in the hotel for a year. In the past year, under the guidance of superior leaders and housekeeping manager, the overall work of PA department has been carried out in an orderly manner, and all work requirements and management systems have been successfully established. In the first half of XX, we cleaned the carpets in the public areas of the hotel.

The crystal surface of the stone in the public area of the hotel was maintained, and the glass, bathroom, fire-fighting facilities and parking lot in the public area of the hotel were thoroughly cleaned and maintained.

According to General Manager Liu's requirements for the work deployment of XX Hotel, the highlights of hotel guests' health service were highlighted, and full-time service personnel were arranged to serve the guests, which received favorable comments and valuable opinions from many guests. Generally speaking, the PA Department's one-year work tasks were basically completed according to the requirements of the hotel.

We have taken the following measures to improve operation management and service quality:

(1). From March to August, employees will be trained in professional practice, and their service awareness and relaxation will be improved.

Understand the pressure of employees and how to improve their self-worth, so that departments can have better incentives and motivation for employees;

(2), service standardization, operation standardization, employee etiquette.

Etiquette has been strengthened.

, so that employees can master and use it at any time;

(3) The management has also been rectified and standardized, so that the department foreman knows how to lead employees.

Workers actively participate in the work, how to carry out simple training for employees, so that the foreman's management, skills and expertise, practical operation to a higher level;

(4) Full-time staff of Guest Guard Highlight Service go to other star-rated hotels for on-the-spot investigation.

Make employees learn more professionally and systematically, and promote employees' cognition and promotion of professional knowledge and service awareness of customer service highlights.

Although I worked hard this year, in my daily work, the situation manager strictly regulated our work and pointed out the shortcomings in our work, which made me feel embarrassed at that time. I sincerely thanked her afterwards.

Because she starts from the overall situation and considers the collective interests, she is meticulous and approachable in life. Thinking about these is a kind of gain. As a review of half a year's work, I want to talk about my work experience better. I hope that in my future work, I can correct my shortcomings from the following four aspects, and I also hope that my future work will be happier, happier and better.