How to handle guest complaints about ironing clothes with hotel irons?

When a guest complains that the hotel iron has damaged his clothes, the hotel should take the following measures:

1. When receiving a complaint from a guest, try to avoid public places and politely guide the guest to the right place.

2. Sincerely and calmly listen to the reasons for the guest's complaint and admit the facts of the guest's complaint. When listening to guests' complaints, you should pay attention to listening, nod your head from time to time and say "I understand, I understand, this matter must be dealt with seriously."

3. Accept it with an open mind and express gratitude or apology to the guests. For example, "I'm sorry to hear that. We understand how you feel now."

4. Negotiate with the guests and make compensation. It is necessary to reach an agreement with the guests and solve the problem with practical actions as soon as possible. For example, "I'm very sorry for the inconvenience. We will take full responsibility and compensate you for your losses. "

5. Thank the guests for their criticism and suggestions. When you encounter criticism, complaints and complaints from guests, you should not only welcome them, but also thank them. For example, "Thank you, Mr. X, for your criticism and guidance." "It's very kind of you to let us know the mistakes in the service in time. Thank you very much, sir. "

6. Report to the supervisor and the foreman what you can't decide, and take measures to calm the guests' complaints. When taking action to correct mistakes, be sure to explain the sincerity and attitude of the hotel to the guests.

In a word, hotels should attach great importance to guests' complaints and take active measures to solve the problems. This not only helps to maintain the reputation of the hotel, but also helps to improve the service quality of the hotel.