Thinking map says hotel: how can hotels combine knowledge and practice to provide favorable services?

First, the positioning of products and the hotel's views on praise

Second, how to provide good service in the hotel?

Third, the logic behind it: the importance of hotel investors and managers sharing the same frequency.

? Golden sentence:

1, the boss is the ceiling of the enterprise, and the boss's thinking and pattern determine the business of this hotel!

2. Let the manager clearly comment on the benefits brought to the hotel business and his own performance, and cultivate pride!

3, the basic work of doing a good job in comments is to prevent bad reviews!

4. Managers and employees keep practicing to be natural and friendly!

? Feelings: There are too many comments on how to provide services and how to design services for guests to enjoy, but all kinds of difficulties will be encountered along the way, such as outdated hotel facilities and equipment, increased hotel costs, malicious bad reviews from hotel peers, and inadequate service provided by hotel staff. For example, the management wants to be a shopkeeper for cutting and arranging tasks, and the result will be better!

In fact, behind the service design is the demand for organizational structure and system support. The most important thing is the trust and support of boss investors. The general manager pays the most attention to good service and leads the store to challenge the task by example. In addition, the headquarters or boss should increase high-frequency quality inspection to ensure service quality and hygiene. The most important thing is to reward employees in time and boost morale!

Yes, I can't! I don't know! . In the same way, I know how to provide services for guests, but I can't always do it well! It means you can't do service. Do you encounter these problems in your daily life?