What are your suggestions for hotel improvements?

1. Dress code. Wear uniforms according to regulations when working. Male and female employees should be dignified and elegant, and avoid wearing strange clothes or dressing up out of the ordinary.

2. The language is appropriate. The language is courteous, the tone is friendly, the words are concise, and the language is used appropriately according to different objects. Use Mandarin for domestic guests and foreign languages ??for foreign guests, and try to understand the dialect.

3. Welcome and see off politely. Greet guests when they arrive, answer their questions, and say goodbye when guests leave. When greeting or communicating with guests, smile, be sincere and polite, and use honorifics and various gestures appropriately.

4. The host follows the guest. For guests who need special care, especially those with different religious beliefs and ethnic habits, try to meet their requirements. Be proactive and enthusiastic when receiving guest reservations. When checking in, dining and other procedures, fill in accurately and carefully verify to meet guest requirements. When providing services such as cleaning the room, knock on the door first and obtain the guest's consent before entering.

5. Respect privacy. Do not disclose any guest information to the outside; do not move or rummage through guests' belongings; do not privately use telephones, elevators, restrooms and other facilities exclusively for guest use.

6. Leadership, teamwork, implementation, and execution must enable corporate culture to be comprehensively and thoroughly implemented in the enterprise. Corporate culture construction is mandatory, and employees cannot participate if they are willing to participate. Otherwise, it is impossible to build a strong corporate culture.

7. Only the top leader of the company and the entire management team can form a high-efficiency, fast-paced, combative, and cohesive leadership team through unremitting efforts, and can deposit and implement the best things in the company. Only in this way can we form our own corporate culture and promote the systematic project of corporate culture construction. Only in this way can employees and managers pay enough attention to the construction of corporate culture, and all employees of the company can fully realize the importance of corporate culture!