Courtesy service terms of hotel room attendants.

Courtesy Service Language "Recommendation" of Hotel Room Attendants

The purpose of polite language is to make guests enjoy the experience in the hotel better and lay a good foundation for their next stay. Below, I would like to share the polite service terms of hotel room attendants, hoping to help you!

1. out of responsibility for the guests, the visitors asked to enter the confidential room. Sorry, the guest you mentioned doesn't live in our hotel. ?

2. If the guest goes to the lobby of the housekeeping department to find the bathroom, remind the guest:? Sorry, sir/madam, the public toilet is in the complex. ?

3. Visitors looking for a public telephone can suggest to their guests: Excuse me, sir/madam, is the public telephone in the comprehensive building?

When you need to use the room phone under special circumstances, you should ask the guest for advice first? Excuse me, sir/madam, may I use your phone?

When you don't know how to answer a guest's question, you should ask. Excuse me, sir/madam, just a moment, please. I'll ask you first and then get back to you?

6. When adding a crib to a guest, you should say:? Sir/madam, where do you think the crib is suitable?

7. If the guest comes back during the room renovation, he should apologize:? Hello! Sir/madam, we are cleaning your room. Can we continue cleaning now? After cleaning the room for the guests, you should say:? Please call us if you need anything. ?

8. If the guest's belongings are stored at the front desk, remind the guest: Sir/madam, there is something for you at the front desk. ?

9. Please contact the guest in advance when transferring the items sent to the guest by other departments. Sir/Miss, this is * * from * * Department. Would it be convenient for you to take it to your room now?

10. If the hotel doesn't have what the guest wants, he should apologize to the guest. Excuse me, sir/madam, we are contacting you for what you want, and we will send it to your room as soon as we contact you. ?

1 1. What should a stranger say when he asks for a room? Would you please show me your room card and welcome card?

12. If there is a visiting guest looking for an in-house guest, if the guest is in the room, should he call the in-house guest? Hello, sir/madam! Mr./Ms. * is visiting in the hall. Is it convenient for you to receive visitors? If the guest agrees, should he ask? Shall I bring you tea? If the guest is not here, you should say:? Sorry, * * is not in. Can I take a message? If the guest doesn't see it, tell the visitor? I'm sorry, Mr./Ms. * * can't see visitors now?

13. Tourists should say:? Would you like some tea, sir/madam?

14. Call the guests in advance when sending them clothes. Hello, sir/madam, your clothes are ready. Can you send them to your room?

15. When serving welcome tea and free fruit, you should say:? Hello! Welcome tea and free fruit, sir/madam. ?

16. If the guest's room has been typing dnd, and the guest is not here, what should the guest tell him when he comes back? Sorry, sir/madam, your room keeps showing dnd. We didn't clean your room. When do you think it will be cleaned for you?

17. The guest calls dnd and the guest is at home. /kloc-Call the guests after 0/4: 00? * * Hello, sir/madam! Excuse me, I'm a room attendant. When do you need to clean the room? ?

18. If you encounter a complaint from a guest and can't solve it yourself, what should you tell the guest? Excuse me, please wait a moment. I'll give you instructions right away, okay?

19. If the guest doesn't have a room card at home, I don't know if the guest is at home. After ringing the doorbell, the guest opened the door. What should the waiter say? Hello, may I clean your room?

20. What should tourists say when they visit? Which room are you looking for? Ask again? What's the name of the guest in the room? What should the visitor say if he is right? Just a moment, please. I'll contact you, okay?

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