What should I do if the hotel front desk collects the guest deposit?

1. You can communicate with the front desk staff of the hotel, explain the mistake in collecting the deposit, ask for a refund of the deposit and provide relevant evidence, such as receipts or payment vouchers, to verify the requirements.

2. If the communication with the front desk staff does not solve the problem, you can ask for consultation with the hotel management or the person in charge, explain the situation in detail, ask for solving the problem and refund the deposit.