Daily management regulations of hotel staff

Daily management regulations of hotel staff

Relevant regulations

1. Take the staff passage to and from work and accept the security check.

2. You need to punch in for work and dinner, and you are not allowed to miss it or play for others. If it is lost, you should inform the department head in time.

3. Employees who can't go to work for some reason should ask for leave in advance. If there are special circumstances, you should try to inform the department head on the same day and get permission, otherwise it will be regarded as absenteeism.

4. During working hours, you are not allowed to wear uniforms to go shopping, eat, listen to tape recorders, watch TV, sing, talk loudly or chat.

5, in addition to the designated personnel, are not allowed to use the guest facilities.

Employee code

First, the work attitude:

1, according to the hotel operation process, complete all the work accurately and timely.

2, employees have different opinions on the boss's arrangement but can't convince the boss, in general, should obey first.

3. When the employee is not satisfied with the reply from the immediate superior, he can go above his level and report to the superior.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests. If you can't solve the problem, you should report it to your immediate supervisor in time.

6. Employees should get ready for work ahead of schedule. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts until the next employee takes over. Employees should leave the hotel within 30 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends anywhere. Employees are not allowed to use the guest phone without the consent of the department head. Private calls outside the line will not be connected, and urgent matters can be applied to the immediate superior.

8, it is forbidden to string hillock at work, chatting, eating snacks. Smoking is prohibited in public places, and you are not allowed to do anything unrelated to your work.

9, hospitality, standing service, use polite language.

Second, uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for keeping their uniforms.

2. All employees should wear work cards as part of their work clothes. If the employee does not wear the work card, the 5 yuan will be deducted. If the employee loses or damages the work card and needs to reissue it, the employee should pay 65,438+00 yuan.

3. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return it or their work clothes are damaged, they must pay for the clothes.

Three, appearance, appearance, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should always be kept clean and tidy.

3. Male employees should shave, and their hair should not be ears and collars.

4. Female employees should comb their hair and use hairpins.

5. Male employees should wear leather shoes, and slippers or sandals are not allowed. Female employees should wear shoes, and the \r \ end of flesh-colored socks should not be exposed outside the skirt.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and earrings without pendants are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, don't cut your nails, pick your nose, pick your teeth, cover your hands, yawn or sneeze.

9, keep quiet during working hours, it is forbidden to talk loudly. Speak lightly, walk lightly and operate lightly.

Four. Appendix:

1. Any money or belongings found anywhere in the hotel should be immediately handed over to the supervisor for detailed records.

2. If the item is unclaimed for three months, the hotel management will decide how to deal with it.

3. Failure to report the collected information will be regarded as theft.

Verb (abbreviation for verb) Hotel property:

Hotel articles (including articles issued to employees for use) are all hotel property, and the parties concerned must make compensation as appropriate, regardless of negligence or intentional damage. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

Sixth, attendance.

1. Employees must go to work according to the shifts arranged by department heads. If it is necessary to change the shift, they must first get the permission of the department head.

2, in addition to the supervisor above management personnel, all employees must sign the work card to and from work.

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