What are the specific job responsibilities of hotel sales coordination?

Control is one of the basic functions of management, and hotel sales revenue control is an important part of the hotel's internal management. Hotel sales revenue control is to develop coordination methods and control measures in order to protect the hotel's internal property and catering sales revenue, check the accuracy and credibility of accounting data. Good hotel revenue control can not only ensure hotel sales revenue, but also improve the hotel's service level, establish the hotel's image and promote internal unity among employees, which is of great significance to the hotel's operation.

(1) Current situation of hotel revenue control

1. The level of hotel revenue control and management awareness are uneven.

2. The hardware facilities for hotel revenue control are backward.

3. The hotel’s revenue control system is not sound. (The accounting voucher system is particularly weak)

4. The hotel's sales revenue control uses "close monitoring" as the main control method, and does not pay much attention to the internal audit system.

5. Fraud is serious. Some employees and even managers take advantage of management loopholes to seek personal gain in different ways, or even engage in large-scale collective fraud.

6. Foreign currency management is chaotic.

(2) Characteristics of hotel sales revenue control

1. Most of the positions involved in hotel revenue control include hotel waiters, cashiers, housekeeping centers, kitchens, bars, front desks, Auditor and other positions. In order to achieve good hotel revenue control, the authority of each position must be clear and coordinated to achieve good control effects.

2. The hotel has a wide space and high personnel mobility. Since employees and customers in the hotel move in a large and random space (which can involve different floors, different catering supply points, etc.), using the traditional " The control method of "close monitoring" not only wastes manpower, but also has poor control effect.

3. Different types of customers. Hotel customers include hotel guests, group guests, local guests, non-hotel guests, etc., and these guests have different levels, making control more difficult.

4. There are many hotel services, large price differences, and a heavy workload of pricing. Hotel catering services alone include hundreds of varieties of food, dishes, drinks, cigarettes, etc.

5. There are different standards for hotel discounts, including various discounts, free entertainment receptions, hotel rewards, minimum consumption, time consumption, adult prices, children's prices and other price forms.

6. Service flexibility

7. Diversification of checkout methods In short, hotel revenue control should be based on these characteristics and combined with the actual situation of the hotel, and study and formulate the best measures to control it.

(3) Methods of hotel sales revenue control

1. Organizational control of hotel management and business operations must follow a reasonable organizational structure and division of labor, mutual restraint, and coordinated development to achieve The role of management control.

(1) Organizational division of labor. (2) Position responsibility system. (3) Separation of incompatible duties.

2. Personnel control Any control functions and systems are completed and realized through people. Therefore, in response to the requirements of sales revenue control, the corresponding employees must be controlled so that they can achieve the established management goals. to implement.

(1) Reuse talents and only use those who are virtuous, virtuous and capable. (2) The employment of employees in important departments should be strictly reviewed. (3) Avoid inappropriate job transfers. (4) Carry out business training to improve business quality. (5) Deal with unqualified employees decisively.

3. Business activity control

(1) Click menu control. (2) Billing control. (3) "Three lines and two points" control. (4) Discount and promotion control (5) Cash register control

4. Improve the supervision system for hotel sales revenue control.