Traditional Culture Encyclopedia - Hotel accommodation - What is the task of the hotel floor supervisor?
What is the task of the hotel floor supervisor?
Housekeeping floor supervisor's responsibilities: Housekeeping floor supervisor reports to the superior; Housekeeping manager reports to the subordinate; Housekeeping floor foreman's scope of work: responsible for the daily arrangement and management of his own area. Requirements: Strong work motivation, learning ability, anti-frustration ability, basic management skills, good communication skills, certain training ability, crisis awareness, basic knowledge of English and good mentality. Responsibility: 1. Obey the arrangement of superior leaders and complete the tasks assigned by superior leaders with good quality and quantity. 2. Organize various meetings of the department to convey the spirit of the department. 3. Arrange the shifts of regional employees reasonably according to the hotel business situation. 4, in strict accordance with the management requirements, the implementation of the two-way function of service and supervision of regional personnel. 5. Arrange daily training for regional service personnel, improve their work skills and knowledge, strengthen their service awareness, and lay a good foundation for their promotion. 6. Hold competitions that are beneficial to employees' spirit and skills on a regular basis to improve employees' enthusiasm and work motivation. 7. Find out the potential problems in the area in time, ensure the perfection of service equipment in the area, and ensure the property safety owned by the store and the personal, financial and material safety of the guests. 8. Do a good job in the spiritual civilization construction of employees and understand their ideological trends. 9. Maintain good relations with relevant cooperation departments to ensure smooth coordination. 10, timely report the problems existing in the jurisdiction to the department and put forward corresponding treatment suggestions. 1 1. Put forward strategic opinions and suggestions on the management of hotels and departments to ensure the smooth work of hotels and departments. 12, organize the personnel management of this department. 12, do a good job in various forms and statistics of this department.
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