What are the contents of hotel front desk training?

1. Be familiar with all kinds of notices, reports, forms and notebooks at the front desk.

2. Know the room price and all kinds of discounts, concessions and preferential rights by heart.

3, understand the front desk job responsibilities, front desk receptionist job responsibilities.

4. Remember the list of main units and business rooms.

5. Remember various business terms, system codes and payment methods.

6. Understand the facilities and equipment used at the front desk, as well as the instructions and methods.

7, training front desk daily operation process, courtesy service specification, succession procedures.

8. Training reservation, reservation change, cancellation procedures and special discount reservation processing methods.

9, training front desk sales skills.

10, training VIP reception process, frequent guest reservation and check-in process, etc.