Skills Competition Implementation Plan

In order to comprehensively test the skill level and practical operation ability of each position, encourage employees to strive to improve their professional skills, form a good atmosphere of "comparison, learning, catching up, helping and surpassing", so as to continuously improve the overall quality of the hotel. For the purpose of service level, combined with the actual operation of the hotel, the XXXXth Job Technical Skills Competition is held. The specific plan is as follows:

1. Competition Principles

In accordance with the principle of "full participation, fairness This competition is organized on the principle of "competition".

2. Organizational Leadership

1. The competition has an arbitration seat, which is responsible for the arbitration of various disputes during the competition. The general manager of the hotel, Mr. XXX, serves as the chief referee, and the deputy general manager, Ms. XXX, and the deputy general manager, Mr. XXX, serve as the deputy chief referees respectively.

2. Set up corresponding referee groups according to different departments. Each group has a chief referee, who is served by the corresponding department manager.

3. The competition has a scoring supervisory seat, which is responsible for supervising the progress of the competition and summarizing the scores and rankings of each competition. The second-line financial personnel shall serve as scorekeepers, and the personnel administration shall be responsible for the following matters: (1) Engineering Department Mainly responsible for the lighting, sound, microphones, projectors, laptops, venue background music, etc. for the competition.

(2). The sales department is mainly responsible for assisting other departments in planning performances, art production, certificates, banners and on-site shooting, photography, water cards, red envelopes, participation cards, and referee cards.

(3). The front office department is responsible for preparing relevant competition supplies for the department.

(4) The Catering Department is responsible for the layout of the banquet hall competition venue, preparation of competition supplies in the department, and arrangement of competition etiquette personnel.

(5). The housekeeping department is responsible for preparing relevant competition supplies for the department.

(6). The computer room of the Finance Department is responsible for preparing computers for competitions and a summary of points statistics for various events.

(7). The Security Department is responsible for preparing competition supplies and maintaining order in the competition venue.

(8). The Personnel and Administration Department is responsible for the bonus application, certificate issuance and competition organization of this competition.

3. Competition form and content

1. This competition will be conducted in the form of a skills competition, with a total score of 100 points.

2. The content of each position competition shall be provided by each department, including competition procedures, scoring rules, list of participants, list of referees, etc., and submitted to the Personnel and Administration Department, which will be determined after approval by the hotel leadership.

IV. Competition Time and Venue Arrangement

1. Competition Time: Officially starts at X hour and minute on XXXXXXXXXXXXXXXX

3. Summary and awards: The competition summary and awards will be held in XXX after the game.

4. Competition venues are divided: XXX is divided into guest room bed making and catering projects (including Chinese and Western food table setting, tray relay, Chinese and Western chef carving, platters, knife skills); XXX: financial money counting, front desk RC order entry , simulated reception, English Q&A on hotel-related knowledge, computer input and typesetting;

5. Participating positions (types of work) and award settings

Based on the actual existing positions and work requirements of the hotel, after studying with various departments, it was initially decided to select the following X departments*** Employees in XX positions participate in the competition. In order for this competition to truly reflect the job skill level of each position, the number of contestants in the team competition for each position shall not be less than 3.

The specific participating departments and positions are as follows: There are a total of 24 projects in this competition, including 12 individual awards, 8 team competitions, and 4 work display projects.

VI. Competition Procedure

1. Contestants and spectators enter 20 minutes in advance;

2. Hotel leaders accompany group leaders and guests to the entrance, and everyone stands up and applauds;

3. Host Go on stage to make opening remarks and introduce leaders and guests;

4. The host introduces the competition procedures, project settings, and competition rules;

5. The deputy general manager of the hotel delivers a congratulatory speech

6. The host announces the start of the competition.

7. After each major competition, the bartending and grilling rooms are set up for display, and the supervisor’s seat summarizes the scores and rankings;

8. Announcement Competition results, awards (music playing);

9. The hotel general manager delivers an important speech;

10. Group photo, leaders exit, stand up, applaud and farewell.

VII. Award setting

1. Individual awards: The first prize is 200 yuan; the second prize is 150 yuan; the third prize is 100 yuan.

2. Group Award: 200 yuan (***8 group awards);

3. Display Award: 50 yuan per person (***3 people);

4. Work Award: 200 yuan bonus; (***2) Estimated application bonus: about ￥7,600 yuan.

8. Requirements

1. In order to ensure the quality of this competition, each department should carefully prepare according to the competition plan and requirements and select outstanding contestants to participate.

2. During the competition, contestants and spectators are not allowed to make loud noises or move around to ensure that the competition proceeds normally.

3. Off-duty employees must wear work clothes to participate. Each department should count the number of participants and keep attendance records.

4. Competitors and spectators should arrive ten minutes before the competition and take their seats in order. Audiences should consciously abide by venue disciplines and be civilized audiences. Security guards on duty should maintain order at the venue. 5. When the judges enter and leave the venue, the audience should stand up and applaud to welcome and send off.

Part 2

According to the Yichang Tourism Hotel Association's "Notice on Carrying out Job Training and Service Skills Competitions for the City's Tourist Hotel Employees" (Yichang Hotel Association [20xx] No. 1) In the spirit of the document, the implementation plan for the xx Tourist Hotel Staff Service Skills Competition in Yichang City is now formulated.

1. Competition items:

The competition is divided into two groups: 1, 2, 3 and 4. Groups 1 and 2 include front desk comprehensive service, room service (Chinese style bed making), catering and Chinese food There are three stipulated items for banquet service, and five stipulated items for groups three and four are front desk comprehensive service, room service (Chinese-style bed making), catering Chinese banquet service, Western banquet service, and bartending service.

2. Competition standards:

The competition standards are formulated by the technical (referee) group of the competition organizing committee and publicly solicit opinions online. After the final draft, it will be compiled into a book and will be published after the players officially register. Nowadays.

3. Competition referee:

The competition referee shall be responsible for the technical (referee) group of the competition organizing committee.

IV. Scope of participation:

This competition requires all hotels in the city to participate in all events specified in the corresponding groups. Other hotels and restaurants are encouraged to form teams to participate in the competition.

5. Quota:

Each tourist hotel is required to select no less than 2 and no more than 3 contestants for each specified event. Hotels in urban areas sign up directly at the competition organizing committee office. , registration for hotels in each county and city is organized by the county and city tourism bureau.

6. Award setting:

The competition sets up individual individual awards for contestants in two categories: first, second and third and fourth. The top ten in each category will be awarded certificates of honor. The top three will be awarded Give material rewards.

The competition sets up hotel group awards in two categories: 1, 2, 3 and 4. The top ten in each category will be awarded certificates of honor.

The scoring method is that the first place in a single event is worth 10 points, the second place is worth 9 points..., and the tenth place is worth 1 point. The sum of the points of each hotel's individual award-winning players is the hotel's total score.

The competition will set up several outstanding organization awards.

7. Participation fee:

After research by the President of the Tourism Hotel Association (Expanded) Meeting, the participation fee is 150 yuan per person, of which contestants participating in the bartending project will pay an additional 100 yuan for drinks. cost. Participation fees must be paid by contestants when they officially register.

7. Competition location: Taohualing Hotel.

8. The specific schedule of the competition:

1. Competition preparation and observation meeting: The competition preparation and mobilization meeting will be held at 14:00 pm on July 15, 20xx at the Taohualing Hotel. The participants of the western food and guest room operation observation meeting are the general manager of each tourist hotel, the team leader, and all referees. Player representatives can also attend.

2. Registration for contestants: July 15th to August 10th, 20xx is the official registration time for contestants. Pay the entry fee when registering and receive the "Contest Standards Compilation".

3. On-site operation warm-up display: At 9:00 am on August 10, 20xx, an on-site operation warm-up display of Chinese and Western food and guest rooms will be held at Taohualing Hotel. Team leaders and player representatives from each tourist hotel will voluntarily participate. All judges will Members arrive.

4. Competition final: The competition final will be held on August 18-19, 20xx. Among them, the leaders of each participating team will register at Taohualing Hotel at 15:00 pm on August 17, draw lots, and hold a referee and staff meeting. The opening ceremony of the competition will be held at 8:30 am on August 18. The opening ceremony will be held at 16:00 pm on August 19. Contest closing ceremony.

9. Competition publicity:

During the competition, the competition organizing committee will carry out extensive publicity in news media inside and outside the city, reporting on and commending the grand occasion of the competition, players and hotels with outstanding achievements. ; All units must also adopt effective publicity forms, increase publicity efforts, strengthen public opinion building, and establish corporate brand image.

During the finals, all hotels in the city must hang banners and set up publicity boards at conspicuous locations inside and outside the hotel to create a good environment for the city-wide competition.