Responsibilities of the foreman in the front office of Chinese food

Job responsibilities refer to the work required by a post and the scope of responsibilities that should be undertaken. A post is established by an organization to complete a task, and consists of job type, position, professional title and grade content. Responsibility is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. The following are the duties of the foreman in the front office of Chinese food, please refer to it! Responsibilities of Chinese food foreroom foreman 1

1. Conduct daily handover meeting of each shift at the front desk, and provide daily expected arrival, new operating procedures, guests needing special attention, new hotel promotion strategy, training plan and other related matters to ensure that front desk staff can get new information before each shift goes to work.

2. Take charge of the operation of each shift at the front desk, ensure that the guests get satisfactory service at the front desk, and provide a warm and friendly service environment at the front desk.

3. Deal with the room allocation of all teams and individual guests, and ensure that all guests can get the rooms according to their reservation requirements.

4. Deal with the guests' demands efficiently, especially the inquiries about rooms and room prices, and sell the rooms at the highest price while satisfying the guests. Can assist the front desk staff to make decisions and mediate any disputes with guests.

5. Be proficient in the business operation procedures at the front desk, and check in&; During the Check-out peak period, guests can be served in place.

6. Check the completion of all the work at the front desk on time to ensure that all the work of each shift is completed accurately at the end of the work. (R/C input into computer and public security system. Responsible for ensuring that all relevant guest information is entered into the computer according to the requirements of the hotel, and the records are sent to the local competent public security department in time with the correct method.)

7. Responsible for training the front desk staff and supervising their gfd to comply with the relevant regulations of the hotel at all times. Provide advice and follow up when necessary. Be responsible for gfd's work discipline, smile, service courtesy and work efficiency of all front desk employees.

8. Take charge of and ensure that all payment methods are correct, such as bank card deposit authorizing company account. Reduce unnecessary financial risks of the hotel.

9. Be responsible for the maintenance of the front desk facilities and equipment, and ensure that all items can operate normally and well when necessary. 1. Check the accounts of pending account 555 and pending account 556 every week and report to FOM.

11. Submit last month's work report and work plan before 5th of each month

12. Submit next month's shift schedule before 2th of each month. Responsibilities of Chinese food foreroom foreman 2

1. Make the work plan of the foreroom department and promote the work of this department.

2. Adjust and improve the organizational structure and various rules and regulations of this department to meet the needs of work.

3. Educate employees to abide by national policies and decrees. Explain the relevant policies of hotels and departments to employees, and strive to maintain and develop good relations with employees.

4. Strive to create a harmonious atmosphere at work, and actively advocate the work style of cooperation between departments and within departments.

5. Is the assessment of the front office conducive to strengthening management and motivating employees?

6. Strengthen the horizontal contact with the departments of room service and finance, and promote customer service.

7. Put forward suggestions on job changes of employees in this department to the Human Resources Department.

8. Be responsible for the inspection of centralized management elements at least once every quarter.

9. Check and assess the staff in strict accordance with the hotel regulations to ensure the service quality and the normal operation of all work.

1. Communicate the work indicators of the department, analyze and deal with the problems reflected by each post, and improve the work.

11. Assist the store manager to make timely adjustments in personnel and materials according to changes in customer conditions.

12. Handle guest complaints, solicit opinions from guests extensively, and maintain good customer relations.

13. Understand the ideological trends of employees, report to the store manager in time, do a good job in employees' ideological work, and arouse their enthusiasm.

14. Maintain good relations with relevant business units outside the hotel.

15. preside over the regular meeting of this department.

16. Be responsible for the shift arrangement of post personnel in the department.

17. Manage all kinds of materials and documents.

18. Be responsible for arrangement, inspection and cleaning and maintenance of equipment and facilities.

19. Formulate departmental training plans and requirements, and carry out employee training.