How do senior five-star hotel employees write words that make the hotel proud?

There are very few enterprises in China that can be called modern enterprises. I think Huawei Group is one of the few enterprises. I was invited to give a lecture at a club in Huawei's dormitory area. When I got off the bus, an employee recognized me and came to say hello to me. Amid all the noise, I inadvertently talked about the beautiful dormitory of Huawei employees. When they were all villas, the employee immediately asked enthusiastically, "Teacher Ding, is this your first time to Huawei?" After the lecture, if you have time, I will show you around. Then he pointed to the swimming pool in front of the dormitory and said, "This is the best swimming pool in Shenzhen. "I thought it was impossible. He was rarely surprised, but I was moved by the pride in his words. An excellent enterprise must first have employees' pride in the enterprise. In Japan, if you do well, what is the highest reward the Japanese give you? He will clap your shoulder and say, "You are just like us Japanese." I am very angry. Why do I look like a Japanese? But they think it's your highest reward. Have we ever patted a foreigner on the shoulder when he did a good job and said, "You are just like us in China." If you say that now, he will think you are scolding him. Anyone who does anything must first be proud of your work and company. You are not proud of your company and work. I don't believe you can do it well. If an employee of my company speaks ill of me behind my back, I won't give him a hard time. But whenever I hear him speak ill of the company behind his back, I will definitely tell him, "Since you think the company is so bad, you can find another job." How can people who have no pride in their company and work do their best? In fact, many times, I can know the quality of a company just by looking at the mental outlook of employees. The mental outlook of employees is a barometer of the quality of the company. Kōnosuke Matsushita once said, "Know an enterprise in five minutes": you don't need to look at its rules and regulations, its statements and rules. You only need to feel the words and deeds of the people you see, and you can feel what kind of "spirit" behind the enterprise is supporting its development. Remember to chat with a mother whose son is mentally retarded. Although she often suffers for her son, she also shows a sense of pride when talking about her son's occasional clever behavior. A mother is always proud of her son, so shouldn't we always be proud of our work? No matter what you do, whether you like it or not, you should cultivate a sense of pride in what you have to do. Only when you are proud of your work can you glow with enthusiasm for your work and do your best. The Youth Forum hosted by Yueyang Communist Youth League Committee invited me to give a lecture. After class, the secretary of their Youth League Committee accompanied me to visit Yueyang City. At that time, every time he saw a new building or landscape, he talked about it, like a few treasures. When I arrived at the municipal square, he specially invited me to get off and walk, explained to me how much money was invested, and asked about the design and greening standards there. Although I can't deeply understand his ability after a short contact, I feel his love for this place and that kind of uncontrollable pride from his endless words. I think as long as a local leader is proud of this place, he will at least do his best for it. Similarly, only when you are proud of your work and company can you devote yourself wholeheartedly to your work and company. Pride is an emotion that people are proud of. Without pride, there will be no loyalty, no dedication and eternal enthusiasm, and no success in life. When I was a child, I was moved by the legendary story of Qian Xuesen many times. In order to return to New China, he was placed under house arrest for five years by American authorities, and his books and notes weighing 800 kilograms were confiscated. At that time, the US undersecretary of the Navy also said maliciously: "He knows all the core secrets of the US missile program, and one Qian Xuesen is worth five marines. I'd rather shoot this guy than let him go back to Red China! " Qian Xuesen cleverly sent a note under house arrest, expressing his desire to return to China. This note finally reached Zhou Enlai's hand. After many twists and turns, Qian Xuesen was finally exchanged from the United States with 1 1 captured pilots. Qian Xuesen is a man of great national integrity, and he is proud of the Chinese nation. 1989, Qian Xuesen won the "Little Rockwell Medal" of the International Society for Science and Technology, which is the highest award in the field of international science and technology. The winner must be the most authoritative person in the international scientific and technological community. Among the existing 16 winners, Qian Xuesen is the only one from China. But he said that he was "deported and sent back to China as an American prisoner." So he vowed never to set foot on American soil again. After winning the prize, he didn't go to the United States to receive it, but was accepted by China's ambassador to the United States. At the celebration forum specially held by the Commission of Science, Technology and Industry for National Defense at that time, Qian Xuesen said calmly, "This is the first person from China who won this honor. What matters is the word "China people". This' China people' should include thousands of people who have contributed to this. " Being proud of the nation and hometown is a noble personality; It is a noble professional ethics to be proud of work and enterprise. But when did we lose this pride? This simple and beautiful emotion has been forgotten by people in real life. The country has just become a vague concept. Enterprise is just a place to settle down, and work is only necessary for survival. This vulgar concept makes us lose our patriotism, romance and enjoyment in our work; Without boiling enthusiasm, there is no smart creativity. People must have some feelings to be proud of. There is no feeling of being proud of each other between husband and wife. Can both sides have a basis for living together? Parents have no pride in their children, will they still have expectations and love for their children? Pride is the bond that binds the enthusiasm of the country, the company and the individual. Of course, the company should also make its employees proud. You ask the staff of a three-star hotel: "How many stars is the hotel?" She would just lower her head and whisper, "Three stars." The staff of a five-star hotel will proudly tell you, "We are five-star." I once asked the staff of a four-star hotel, "How many stars are you?" She replied loudly: "We have four stars in hardware and five stars in software!" Employees of IBM, Coca-Cola and Huawei are all proud of their companies, because these companies really give them reasons to be proud. In those great companies, employees' pride in the company even rose to a belief. At the beginning of the establishment of IBM, old Watson has been instilling an idea that IBM is a superior company. He said, "If you don't believe that this company is the greatest company in the world, you won't succeed in any career." His son Watson Jr. also inherited this idea. In his book Different IBM, he said: "If we believe that we just work for a company casually, then we will become a company casually. We must have the unique concept of IBM. Once you have this concept, it is easy to play the driving force you need and try to continue to maintain this fact. " It is this unique concept instilled by IBM that makes IBM employees full of pride and pride in the company, and also makes them constantly pursue Excellence and create one myth after another. Coca Cola Company. Coca-Cola has a mysterious formula "7x 100". Although 99.67% of Coca-Cola's raw materials, such as water, carbonic acid, sugar, spices and various additives, are all produced locally and prepared by local authorities, the original solution of Coca-Cola is still provided by the headquarters of Coca-Cola Company. It is the mysterious formula of Coca-Cola that makes Coca-Cola taste the same all over the world, thus establishing a strong brand advantage. 100 For many years, many competitors of Coca-Cola have hired senior chemists with high salaries to decipher their recipes, or tried to bribe the chemists of Coca-Cola, but they never succeeded. The reason lies in the incomparable loyalty of Coca-Cola people. It is this loyalty that enables Coca-Cola's mysterious formula to adopt authorized production methods all over the world and make Coca-Cola spread all over the world. In order to cultivate employees' loyalty, Coca-Cola Company starts with making employees proud of the company. Coca-Cola has institutionalized this belief of being proud of the company like a church and produced a centripetal force similar to religion, so that in the eyes of Coca-Cola people, Coca-Cola is not an ordinary drink at all, but holy water, full of magic. A reporter once described it like this: "Wherever I go, I find employees who work for Coca-Cola. They feel that they are envoys sent by the Vatican and have had contact with God. I'm always surprised. They are so admired for this product. " Coca-Cola people regard working for Coca-Cola as their mission. Not a way to make a living, but a belief. Even after leaving the Coca-Cola Company for many years, those employees still maintain their "terrible" belief in the Coca-Cola Company: they insist that Coca-Cola is the best company in the world, its sales skills are the best, Coca-Cola is Coca-Cola instead of Pepsi, and only drinking Coke at 4℃ is the best taste. As employees of Coca-Cola, their pride comes from their firm belief in the company's strength and optimistic about its development prospects. Under the action of pride, they always maintain vigorous energy in action and consciously safeguard the reputation of the company in words. Coca-Cola employees naturally form a United and unified corporate atmosphere. They don't do anything or say anything against the company. Everyone is very careful in doing things. The absolute secrecy of Coca-Cola stock solution formula proves this point. The enduring experience of countless great companies proves that pride in the company and work is the attraction, cohesion and motivation of the company's constant pursuit of Excellence. Therefore, pride in the company and work is also the first theme of training new employees in all great companies.

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