What should a hotel waitress pay attention to in her post?

1. Use service honorifics, greet guests with smiling faces, and ask customers' telephone numbers. When customers leave the restaurant, they should smile and thank them.

2. When booking by telephone or others, the reservation book should be filled in accurately and repeated by the customer.

3. Remember the names, habits and likes of frequent customers as much as possible to make customers feel at home.

4, familiar with the hotel service facilities, in order to answer customer inquiries.

5, responsible for public health within the scope of examination and approval.

6. The usher should know the menu and reservation of each meal and be familiar with all the banquet halls, tables and seats in the restaurant.

7. Neat and beautiful, polite and enthusiastic. Stand in front of the restaurant 30 minutes before eating and greet the customers with a smile.

8. When the customer arrives, smile when he is 3 meters away from the customer, 1.5 meters away, bend down to say hello, bow 30 degrees, and gesture to show that you have come in, and help the customer store clothes, hats and other items.

9. The usher leads the guests to their seats: When the customers enter the restaurant, the first usher (customer) gives a greeting speech to the customers, asks about the customers and arranges corresponding seats according to the number and requirements of the customers, and then gives them to the second usher (service desk attendant). When the waiter meets the customer, he first gives a welcome speech, pulls up the chair and offers his seat (generally the same as the first greeting), then delivers tea and towels to the customer, and then puts down the mouthpieces, chopstick sets and multiple seats according to the customer's situation.