Internship experience in hotel kitchen

In March 20xx, I conducted a one-year internship at the Railway Building. After all, this internship was my first time to step into the society. Facing the gorgeous lobby of the nobles and the neat and orderly work, I knew What kind of challenges will I face?

First, initial gains

I remember that after three days of short-term training in the office, we basically mastered the basics of the hotel We were assigned to various positions, and I was assigned to the sole chef. After getting familiar with the general situation of this department, I started to study with the master, and I learned from the books I had learned in school. Some theoretical knowledge must be truly applied in practice, but I believe that as long as you take it seriously, you will have unexpected gains!

The first time I was a guest was a wedding banquet, and it was really exciting at the time. I was timid and didn't dare to ask the customer's request. Later, the chef and the supervisor told me that I must let go of my "fear" and take the initiative to do it. The most important thing is "diligence"! Be diligent and use your brain quickly. That was enough. Later, every time a guest came for dinner, I would take the initiative to greet them, serve them enthusiastically and thoughtfully, and greet the guests with the most sincere smile, which made me more confident! Maybe it is inevitable to practice in a hotel. I will encounter all kinds of troubles, and all kinds of customers will encounter them. The key is to see how I deal with them. I think as long as I use a sincere and motivated heart, no matter what kind of ups and downs I encounter, I will overcome them. !

I still remember that the hotel organized a keynote speech on "My shortcomings at work and how to correct them". I have never dared to express my feelings. I once simply introduced myself. I didn't dare to express myself. Later, with everyone's encouragement, I gave a speech. I was really nervous during the speech, but when I saw my classmates cheering for me, I mustered up the courage to continue the speech to the end! At that time, I no longer cared about the result, because at that moment I felt that I had defeated myself and finally took the first step. It was a stage of my own. No matter what difficulties I encountered in the future, I would not be afraid. Because I believe in myself!

Second, a comprehensive study of Chinese restaurants

In the year of Du Yi Chu, my contact with people has also become wider. I got to know my parents, went to school, got to know my teachers and classmates, and now that I have arrived at the Railway Building, I have gotten to know my colleagues, leaders, and familiar guests. As I get to know them more deeply, I feel that strangers are more important than people I know. There are many, so it is impossible not to deal with strangers. People live in a circle of interpersonal relationships in this world. So I gradually realized that if you want to work well in a hotel, there are several things you must have: First, you must have good quality, have a certain cultural foundation, and also have certain work experience, work seriously, and be meticulous. The second is to be diligent, organized and clear-headed. The third is to have certain management capabilities. Fourth, you must be capable and deeply loved by leaders and guests. If you can really do the above points, I think you may be an excellent junior manager. There are still people living in society who cannot express themselves too much. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you will have a clear conscience.

There are many things to learn in the hotel, such as table manners, dealing with guests, and how to deal with the different requirements of guests as a waiter. In a Chinese restaurant, there is relatively more exposure to this knowledge compared to other departments. When we serve a table and watch the guests take their seats, we will learn a little bit about some polite words and some toasts. There are also some more important things that are the interactions between people, which is the so-called "being a human being". "Being in the world" means respecting people. When I first came to the hotel, the people I came into contact with the most were my classmates, and later Director Liu. There is a book called "Don't Just Do What I Tell You, Please Do What You Need to Do." The answer is: People who can meet the ultimate expectations of leaders often have better career development prospects.

Nowadays, there are more introverts, and most of their focus at work is to find ways to perfectly complete whatever the leader assigns them. In fact, after staying in the hotel for such a long time, I feel that not only must they complete the tasks assigned by the leader, Regarding your own affairs, you should also actively consider the problem from the leader's perspective. This will not only solve the problems that the leader thinks of, but also take the initiative to help the leader think of answers or solutions. Therefore, if you want to truly gain a foothold in society, you must Learn to be proactive. During the internship process, I saw those passive people being looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises. In addition to actively responding to calls and calls, the more important thing is to combine them with practice, and immediately In terms of implementation, some people do whatever they are told without any sense of independence. Such people will never get the attention of their leaders, and they will not have much potential. When some problems arise, if you have good opinions, you can take the initiative to put them forward. Don't keep them in your heart and not say them. That means you don't know how to seize the opportunity, and you will be in a very small position. Also, you have to be careful about how you do things. Just like in a hotel, you shouldn't talk too much in front of your boss or colleagues. That will also devalue your own worth. You have to be pretentious in everything. Maybe that's how you are as a human being. Train yourself.

Experiences of Hotel Kitchen Internship (2)

Finally it was time for the internship. I had long ago learned from my senior that there would be an internship in the first half of the junior year. It can be said that we are eagerly looking forward to the arrival of this day, because everyone can no longer stand the current day and night cramming teaching, even though they learned from the seniors that internship is not as happy as imagined.

Based on my overall situation, I decided to choose a hotel for internship, and through a lottery, I selected a five-star hotel. It was an ideal hotel that I wanted to know and learn from. This is a five-star hotel in Nanning. The name Mingyuan Xindu Hotel () is well-known to Nanning citizens and even the whole of Guangxi. Coincidentally, the general manager of the hotel, Mr. Chen Xiaowei, was invited to give a report at our school. Only then did I learn that the Mingyuan Xindu Hotel, built in 2001, is a "nine" hotel, consisting of a four-sized Mingyuan Hotel and a five-sized Xindu Hotel. Mr. Chen's report was vivid and powerful, which further inspired me to want to know more about this hotel. Is what they said consistent with what they did? Or are there any problems that need to be solved? I even started to think about it. Can I learn anything from this hotel?

So what is this hotel like? What can we learn from? What else needs to be improved? How does it feel to me? What about? Then listen to me slowly.

The catering department of Mingyuan Xindu is roughly divided into the following departments: Chinese food department (including Guangdong restaurant, multi-function hall and private rooms), Western food department (including garden restaurant and buffet restaurant) and beverage department ( Including lobby bar, Leyi Bar, Chinese food bar, Western food bar and buffet bar). We are divided into groups and are in different departments, and we change departments every day. This allows us to have a more comprehensive understanding of the service, sales and management of the entire catering industry. We are very satisfied with this approach of the hotel, which is exactly what we want.

The individuals in our group were first assigned to the Chinese restaurant, "This is the hardest working department in the hotel catering department!" Before we started working, we heard someone next to us telling us this in private. It seems that I really need to be mentally prepared!

The work in the Chinese restaurant is indeed as "hard work" as previous people said! The hotel did not set out their own job responsibilities and job descriptions for the waiters. , although this is the most critical link in the human resources management of modern enterprises, in the impression of employees, their job is to obey the tasks assigned by the foreman every day, and be ready to obey the leadership's instructions at any time. There is no fixed job, or as long as If necessary, waiters can do anything! In addition to the so-called regular duties that must be done, such as setting the table, folding cloth, passing dishes, serving dishes, and clearing the table, they also have to be part-time handymen, such as carrying tables and chairs, laying carpets, and other dirty and heavy tasks. , the hard work is all our male waiters’ business.

What’s even more incomprehensible is that the hotel’s working hours are on an hourly basis, and you have to work about an hour of overtime every day (without overtime pay). I don’t know if such a work and rest system violates the Labor Law, but as a Every human being of flesh and blood has his own minimum bottom line, because after all, a human being is not a machine that can be used as he wishes. The first three days when I started working were really painful. I had to work every day, and it was so painful that my feet suffered. Standing for hours every day caused serious pain in my feet. The first thing I did when I got off work was to look for my feet. Sit down somewhere and take a rest. The gap between the desirable humane management and the cruel reality is evident.

Another thing that makes me feel embarrassed is that the waiter uniforms at Guangdong Xuan are really simple. Since the hotel has no spare clothes for a "tall and mighty" boy like me, they simply let me wear them. Wearing trousers and a white shirt, even leaving out the waistcoat and bow tie, this outfit made me, a waiter, almost indistinguishable from the guests, so much so that once when I was preparing to serve a meeting, the other party thought I was here to attend a meeting. The guests sent me cordial greetings!

Employees represent the image of the entire hotel, which is a very important aspect in hotel design. Good employee uniforms can not only make employees more energetic and improve their work At the same time, employee uniforms reflect the inner culture of a company. A company without culture is like a person without a soul. It is just a walking corpse. How can a company without morale be profitable?