A collection of hotel security year-end work summary examples

The new year has arrived and the old year has passed. Summarize the mistakes and deficiencies in the current work and improve your abilities in the next year's work. The following is the "Hotel Security Year-end Work Summary Sample Collection" compiled by me for your reference only. You are welcome to read this article. Collection of hotel security year-end work summary examples (1)

Looking back on the past year, with the care of hotel leaders and the cooperation of various departments, our department has strengthened the hotel’s safety management and improved the category system. A certain amount of work has been done in safety patrol inspections, service brand creation, organizational learning, etc. The following is a summary of my work.

1. Further improve and improve the safety prevention system

1. Organization and implementation

Since taking over the security department on x month xx, according to the hotel security and fire protection regulations As needed, a fire prevention committee was established. There are changes in personnel and the Fire Prevention Committee has been readjusted. The general manager serves as the director of the fire prevention committee, the deputy general manager serves as the deputy director, and the managers of each department serve as members. In accordance with the principle of "whoever is in charge is responsible", a three-level safety management target responsibility letter was implemented.

2. System implementation

In order to ensure the safety of the hotel, we have established a set of safety prevention systems based on the actual situation of the hotel to ensure that public security and fire safety work is truly achieved. There are rules to follow and evidence to rely on. To this end, we have established a fire response plan, a responsibility system for key positions, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency security work procedures, fire protection key position files, etc.

3. Implementation of publicity and education

In order to make fire protection and safety work deeply rooted in the hearts of the people and enhance employees’ fire safety awareness, we adopt planned and various forms to promote fire safety to employees. Education and training. Since this year, our department has trained xx employees on how to use fire extinguishers, taken fire safety knowledge exams for xx people, and watched fire safety video materials for xx people. At the same time, fire safety knowledge has been distributed to various departments and leasing units for publicity. . Let employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires.

2. Implement safety inspections to ensure hotel safety

In order to implement fire safety work, we implement the weekly and morning meetings of the hotel general manager and our department to emphasize safety Instructions on precautions should be followed, safety precautions should be arranged, and safety inspections should be strengthened. Regarding the construction site for the renovation of the restaurant on the No fire is allowed after approval. No fire is allowed without an operation certificate. Safety work must be truly implemented. Collection of hotel security year-end work summary examples (2)

In 20xx, under the strong support and caring guidance of leaders at all levels of the hotel, with the cooperation of other departments, and through the efforts and unity and cooperation of all employees, the security department They work hard and bear no complaints; as well as the daily work and some temporary tasks undertaken by the department, the department's work has also achieved certain results. Generally speaking, the Security Department has gradually moved towards formalization and has a good development trend. However, there are still some shortcomings in the work. The work of the past year is now summarized in order to promote strengths and avoid weaknesses, and build a solid foundation for the next year's work.

1. Security work

1. Public security

Hotel safety is the most basic guarantee for hotel operation and is closely linked to the development of the hotel. In daily work, the Security Department always insists on doing patrols and inspections in accordance with the hotel system, and inspects important facilities and key areas of the hotel every day to ensure safety and no accidents.

Our department has clear responsibilities for employees, ideologically allows each team member to tighten the string of safety, and determines the key areas of safety work. Under the guidance of the xx branch, starting from every link, we carefully and meticulously Inspect, promptly discover and eliminate safety hazards, and nip safety hazards in the bud.

In the month of x this year, when the xx sports meeting was held, we cooperated closely with the xx branch, strictly followed the established plan, conducted inspections, and reported the safety situation of x weeks to the xx branch of the public security xx weekly in accordance with the requirements of the superiors, which was well received by the superiors .

Our hotel is in a prime location and is a well-known enterprise. In addition, there are various types of catering, accommodation, and entertainment, so there is a large flow of people every day, and there are many guests of all kinds in the hotel. On the one hand, we start with internal training. Based on the principle that the customer is always right no matter what the reason is, we then carefully inquire about the situation and try our best to satisfy the customer. On the other hand, we maintain close contact with the xx branch to respond to emergencies at any time. We try our best to persuade the nuisance personnel to leave. If it is impossible to transfer them to the public security organs to avoid personal injury, we cooperate with the public security organs throughout the year to capture x criminal suspects and rescue them. Controllers of MLM organization x names.

In terms of maintaining order in the hotel, the department starts with parking vehicles at the entrance. Utilize the weekly x study, watch the teaching video, and weekly x external hires for vehicle command training, standardize employee on-duty actions, effectively ensure that vehicles park in front of the door and enter and exit in an orderly manner, creating a good environment for the operation of the hotel external environment. We then intensified patrols internally, and promptly interrogated, tracked, and cleaned up idle and suspicious personnel. At the same time, we installed monitoring equipment in key locations, which greatly improved the internal security environment. This has significantly improved the security order of the hotel. Through the joint efforts of all employees, there were no accidents or criminal cases in the hotel during the year, ensuring the normal operation of the hotel.

2. Fire safety

In order to do a good job in fire protection and ensure safe operations. Based on the idea of ????prevention first, we implement a fire safety responsibility system and determine that the department manager is the first person responsible for department safety. Organize a monthly fire prevention inspection to eliminate fire hazards in a timely manner.

A detailed maintenance plan was developed to inspect, maintain and maintain various fire-fighting facilities. In June 20xx, annual inspections and pressurized maintenance were carried out on all fire-extinguishing equipment in the hotel. Fire emergency facilities should be replaced and reinstalled in a timely manner to ensure the normal operation of all equipment. After the xx area was transformed into a VIP building, the hotel attached great importance to fire safety, and newly configured the fire protection facilities of the VIP building. It conducted a fire inspection and passed the acceptance in June 20xx. Collection of hotel security year-end work summary examples (3)

1. Further improve and improve the safety prevention system

In order to ensure the safety of the hotel, we have established a system based on the actual situation of the hotel. Establish a safety precaution system to ensure that public security and fire safety work is truly rule-based and evidence-based. To this end, we have established a fire response plan, a responsibility system for key positions, gate post responsibilities, patrol post responsibilities, parking lot post responsibilities, emergency security work procedures, fire protection key position files, etc.

In order to make fire protection and safety work deeply rooted in the hearts of the people and enhance employees’ fire safety awareness, we have adopted planned and various forms of fire safety publicity, education, and training for employees, and distributed fire safety knowledge to various departments. , rental units for publicity. Let employees understand the basic measures to prevent fires and the basic methods of putting out fires, and increase their vigilance in preventing fires.

2. Implement safety inspections to ensure hotel safety

In order to implement fire safety work, we have implemented key precautions and strengthened the number of patrol inspections. During the x months of renovation, we Special security personnel are assigned to monitor on-site, and at the same time, the fire approval system is implemented to ensure that no fire is allowed without approval, and no fire is allowed without an operation certificate, so as to truly implement safety work. In response to the identified problems, we have issued rectification notices and ordered them to rectify within a time limit. Except for some fire extinguishers that have not been inspected annually, the rest have been rectified.

3. Establish a service brand and focus on learning and management

As a hotel security personnel, to focus on service quality, the first thing is to focus on people. We must focus on self-construction and improve the thinking and quality of employees. . Only in this way can employees truly understand the purpose of service. We make full use of meetings to communicate with employees, analyze positive and negative cases, and instill the purpose of our hotel in serving guests.

At the same time, during meetings, employees who perform well should be praised in a timely manner, and employees who perform poorly should be severely criticized. At the same time, employees must be strengthened in discipline education, especially our employees at the gate, who have contact with many people, so they must do more to this point.

Strengthening the management of employees is something our department must often do. How to strengthen the management of employees is what our department should pay more attention to. Only in this way can we use humanized management of employees to bring out better enthusiasm of employees, and in future work they can repay the company with their dedication.

IV. Service Quality

The door guard is at the forefront of our hotel’s service to guests. The quality of his service is related to the first feeling of the guests. To ensure our Regarding service quality, we regularly organize employee meetings to learn and train employees to be dedicated to the company. Only in this way can service quality be achieved. When guest vehicles come and go, direct vehicle services and provide route guidance. Especially in cold weather, sun and rain, they are always at the forefront of service to serve guests.

In the new year, the Security Department will closely focus on the idea of ??"new changes in the image", highlight the word "change", and establish a new image of the Security Department. Improve various rules and regulations to ensure hotel safety. It is necessary to ensure the safe operation of the hotel's fire protection, ensure the hotel's fire safety, and ensure that it is foolproof, insisting on giving priority to prevention and combining prevention and firefighting. We constantly improve and abide by various rules and regulations at work, appoint system managers, and set up a safety inspection team to conduct regular inspections of the hotel and various surrounding places to discover safety hazards and coordinate with other departments to make rectifications in a timely manner to prevent the occurrence of any safety accidents. Collection of hotel security year-end work summary examples (4)

The New Year is approaching. In the past year, our security department has closely focused on the central work of the hotel throughout the year, with a down-to-earth work style, seeking truth and being pragmatic. With a positive work attitude, active innovation, continuous improvement, and comprehensive completion of various tasks this year, we have created new achievements for our today's hotel. Overall, our work over the past year has many good aspects, as well as many shortcomings. In order to capitalize on our strengths and weaknesses in future work, we would like to make a simple summary of this year's work:

1 , All assessment indicators were fully completed

In 20xx, under the guidance of leaders at all levels of the hotel and with the joint efforts of all employees, our security department successfully completed the security tasks throughout the year. No major liability accident occurred during the year, and the integrity rate of fire protection facilities and equipment reached xx throughout the year. Conducted fire safety training for various hotel departments for more than xx hours. It really plays a role in escorting.

2. Establish and improve the performance appraisal system, implement incentive mechanisms, and give full play to employees' work enthusiasm and creativity

The implementation of performance appraisal is the need for our hotel to strictly govern the enterprise and strengthen management. A strong basis for implementing target accountability. Combining its own characteristics, our department directly links employees' wages and bonuses with their individual work performance, and maximizes employees' work enthusiasm and creativity through continuously improving incentive mechanisms. Many touching examples emerged.

3. Strengthen management, continue learning and training, and strive for high-quality services

Nowadays, the competition for talents in the tourism service industry is particularly fierce. Only with excellent personnel can the hotel's operations flourish. While retaining outstanding personnel, the department has strengthened training for all employees. X times of relatively concentrated theoretical and practical training have been conducted. On average, x number of training hours are used in spare time every month. After every morning shift, no one left, but took the initiative to stay and participate in the training. Through the training and retraining of employees, the hotel awareness, etiquette, public security and fire protection knowledge of each employee has been strengthened. Post operations have been further standardized, and standards have been unified to address the irregularities in individual personnel's operations in commanding vehicles, opening and closing doors, saluting and other services. The concept of customer service has been obviously strengthened. For example, he can take the initiative to help check-out guests find RMB 10,000 in the room. Guests have always praised my security staff for their noble style, which has won honors for our hotel and department.

4. Efforts should be made to improve public security and fire protection in the hotel, and strengthen the maintenance of fire protection facilities and equipment

Safety work is the basis for the survival of an enterprise. In the Bureau Safety Supervision Department and xx Group Under the guidance of the Safety Supervision Department, our department adheres to the policy of safety first and prevention first, and does every safety precaution work conscientiously and solidly. Our department has also received many major inspections of the power system and local fire protection police, and actively participated in the fire protection meetings of the xx film group, which played a role in supervision and mutual learning.

Although our department has achieved gratifying results in all aspects in the past year and its management level has been greatly improved, we must also face up to the difficulties and challenges we face in our work.

Firstly, employees are not yet able to fully exercise self-discipline in accordance with standards, and their quality is uneven and needs further improvement.

Secondly, the level of our management personnel still needs to be improved.

Third, our equipment still has flaws and cannot play a good monitoring role and needs to be improved. All these problems and shortcomings need to be carefully considered and summarized for improvement in the future.

Looking back on the work in 20xx, I truly felt the more severe work situation. However, our security department firmly believes that under the guidance of leaders at all levels of the hotel, we will closely focus on the hotel's annual central work and make new contributions to the development and stability of the hotel with a down-to-earth work style! Collection of hotel security year-end work summary examples ( 5)

With the ringing of the New Year's bell, we bid farewell to the fiercely competitive and fruitful 20xx year, and usher in the bright and promising 20xx year with enthusiasm. At the end of the year, the summary report of the year's work done by the guest room department is as follows:

1. Marketing

The total business volume completed by the guest room in 20xx was xx million, with an average monthly completion of xx million , the occupancy rate of guest rooms, and various indicators have increased compared with 20xx, but there is still a certain distance from the business indicators issued by the hotel.

2. Specific work this year

1. The front desk is the hotel’s window to the outside world. In order to strengthen the standardized management of the front desk, this year we focused on conducting multiple professional trainings for front desk staff. Including service awareness, guest room introduction and sales, telephone answering skills and other specific tasks; insisting on checking room xx every day; collecting and organizing guest history, and establishing a complete guest history file.

2. In order to create a hygienic and comfortable environment for guests, the floors strictly follow hotel hygiene standards, linens are replaced after every guest, and cups and toilets are disinfected; in terms of maintenance and upkeep of equipment and facilities , the guest room walls were comprehensively cleaned to keep the floor bright; cost-saving measures were taken, such as repairing damaged linens for reuse.

3. The hotel renovated the coffee shop at the end of x and developed the xx Leicha special business project. After preliminary staff training, item procurement, publicity and promotion and other series of preparations, it was officially opened to the public on x month xx , Judging from the marketing situation in x months, customers have gradually accepted xx Leicha, and the turnover has increased steadily.

4. In June, the hotel divided the xx department into the management of the guest room department, adjusted and provided business training to xx personnel, clarified job responsibilities, improved work enthusiasm and sense of responsibility, and the hotel's sanitary situation glowed The new look is a significant improvement over the previous one.

Under the guidance of the hotel leaders this year, all staff in the department worked together to implement the service concept of "doing everything well every day and receiving every guest every day" into all work, with a tacit understanding Cooperation, pursuit of perfection, and gratifying results have been achieved. For example, the staff's spirit of returning money without hesitation has been praised by customers many times, and their warm and thoughtful service attitude has been praised by customers. However, there are still some deficiencies in the work, such as service awareness and flexibility in handling problems at work, which need to be strengthened. They also need to continue to improve and improve themselves in future work.

Collection of hotel security year-end work summary examples (6)

I am honored to be a member of the xx hotel family and a member of the security department. I would like to thank the hotel leaders for giving me this opportunity. Because of the care of my leaders and the care of my colleagues, I am very lucky to have this job. After a year of hard work, I have learned a lot that I couldn't learn in school. It has made me a lot more mature and sensible. He is no longer a child who does things in a daze. The busy 20xx has passed, the hotel's prospects are getting better and better, various measures are getting better and better, and the welfare of employees is getting better and better. We also completed various arduous tasks arranged by the hotel with the correct leadership of the department and the active cooperation of various departments.

Security is a special, very dangerous and very honorable job. As a security guard, you have the responsibility to protect the safety of hotel property, the lives and property of passengers and hotel personnel. Security guards have a heavy responsibility. We are not working for our families, let alone our boss, we are working for ourselves. Therefore, we must uphold a serious work attitude and do the seemingly mundane daily work well. If we want to get something, we must do it all. Do my job well, complete every task assigned to me by the leader, and make the leader feel at ease.

After work, the department also provided us with security guard physical training and queue training. Training on the responsibilities of each position and professional knowledge on fire safety. The hotel also organized several fire drills, allowing us to master the use of fire extinguishers, evacuation and self-rescue methods, how to report a fire alarm and what should be paid attention to when reporting a fire alarm.

Looking back on my work in 20xx, there are many places that I did not do well:

1. Employee passage: I did not follow the job responsibilities of the employee passage and checked the items of employees when they went out. Not quite in place. Control over outsiders is relatively lax, and sometimes visitors are let in without calling to confirm.

2. Front Square: The person on duty is lazy and unable to guide the guests to park their cars in a timely manner. The vehicle records were not kept in a timely manner, so we could not keep track of the vehicle status of the guests visiting the store.

3. Patrol post: Often lazy to fill in forms or take care of things, do not carefully check the fire protection facilities, safety signs, safety exits and fire exits in the building, and cannot discover potential safety hazards in the building in time.

4. Sleeping on the night shift: Sometimes when working the night shift, you don't pay attention to rest during the day, and you can't wake up at night, and you are in a daze at work, which seriously affects the order of the department. Because of this, I was punished.

5. The professional knowledge of fire protection and safety is not mastered well enough, and the things that are often trained cannot be mastered and applied familiarly.

6. The handling of emergencies is not very appropriate. The matter cannot be solved according to the emergency handling plan, which makes the situation worse and brings trouble to the hotel.

In view of the shortcomings in the above work, I will resolutely obey the leadership in the future, conscientiously understand and implement the hotel's management strategies and work, the spirit of instructions, and implement them to the post.

Understand and conscientiously travel the responsibilities of each position, be familiar with the environment of your position, the condition of items, the location of safety exits and the placement of fire-fighting equipment, and adhere to the principle of "prevention first, combining prevention and firefighting" Follow the fire protection policy, strictly implement the fire prevention system, actively participate in fire protection activities, improve fire prevention awareness, master the operation methods of fire protection equipment, and ensure safety. Remember the internal alarm number and the hotel fire center number. In the event of a fire, follow the unified instructions of the commander. Strengthen your physical fitness, persist in the spirit of not being afraid of hardship or fatigue, and complete every task assigned by the leader with quality and quantity. Strengthen your duty, go to work full of energy every day, and leave work happily.