How to write the annual work plan of the hotel?

How to write 5 articles on the annual work plan of the hotel

Time flies, and time is slowly deduced, and new hotel work and new challenges will be ushered in. Write a plan to prepare for the next work! The following is the annual work plan of the hotel that I have carefully arranged for you, hoping to help you.

how to write the hotel's annual work plan (Part 1)

I. Hotel quality inspection organization network:

The hotel quality inspection team (referred to as the quality inspection team) is composed of a leading group and a working group, and is responsible for the inspection and supervision of the service quality and work quality of all departments in the hotel, and puts forward rectification opinions for follow-up assessment.

(1) leading group: group leader: general manager () deputy group leader: deputy general manager () members: chief financial officer (), assistant general manager (), manager of quality inspection and training department (), lobby manager ()

(2) working group: group leader: deputy general manager () deputy group leader: manager of quality inspection and training department. All managers (), manager of housekeeping department (Feng), deputy director of general office (), personnel manager (), manager of Chinese restaurant (), manager of western restaurant (), assistant manager of lobby (), assistant manager of lobby ()

II. Scope of hotel quality inspection: scope of project

1. General requirements. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and cleaning of business center and front office)

3. Guest room (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning)

4. Catering (including buffet breakfast service, dinner service and lobby bar)

5. Business * *, backstage area (including the surrounding environment, maintenance of elevator hall in staircase corridor, business * * * toilet and backstage area)

6. Other services (including conference and banquet service, gym, swimming pool and dressing room)

3. Operation mode of hotel quality inspection:

Operation mode of hotel quality inspection: < Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:

Principle 1. The personnel participating in quality inspection work should take a serious and responsible attitude, take the principle of seeking truth from facts, and refer to the Interpretation of Classification and Evaluation of Tourist Hotels and the Staff Manual of other hotel systems to objectively carry out quality inspection work and obey the work arrangements of hotel leaders and quality inspection team.

2. If there are questionable events or inconclusive contents in the quality inspection, they should be truthfully recorded on the quality inspection form, and personal opinions should be put forward.

3. In the process of quality inspection, record the work of hotel leaders immediately.

(II) Operation mode of hotel quality inspection:

Operation mode of hotel quality inspection:

1. Regular inspection is conducted once a week, and the participants are determined by the leader of the quality inspection working group, and a two-week quality inspection report is issued (Annex 1); Check once every two months, with the participation of the leader of the quality inspection team, the person in charge of the security department and the engineering department or the personnel designated by the department and relevant personnel, to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records and issue a quality inspection report (Annex 3), which will be summarized and checked by the quality inspection team at that time; Conduct spot checks once every quarter, and invite members of the hotel quality inspection leading group or invited experts from the industry and tourism bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports (Annexes 2 and 4).

2. During quality inspection, the department should send service personnel to be inspected at the scene together with the quality inspection working group.

3. For the problems found in the inspection process, the leader of the quality inspection team should designate personnel and the accompanying personnel of the inspected department to make detailed records, so as to facilitate the inspected department to investigate the causes of the problems.

4. after summarizing the inspection results, the quality inspection team will fill in the quality inspection report (annex 1) for the problems and send it to all departments.

5. The managers of all departments fill in the corrective measures and corrective time on the quality inspection report, and then sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.

6. The quality inspection team rechecks according to the rectification plan and results in the quality inspection report, and feeds back the results to the quality inspection leading group for review.

7. if the department fails to feedback the results in time or refuses to rectify, deal with or repeat the same problem, the quality inspection working group will ask the hotel to report it at the regular administrative meeting, and make corresponding economic assessment for the person in charge of the department as appropriate.

8. If there are any controversial issues in quality inspection, they shall be reported to the hotel quality inspection leading group for coordination and handling, and decide whether to punish them according to the situation.

(3) Hotel quality inspection channel:

Hotel quality inspection channel:

A. Direct inspection;

B, duty record;

C, feedback from other people or departments;

D, guest complaints;

E, guest comment form, etc. How to write the hotel's annual work plan (Part 2)

After I take office, I will strengthen the study of hotel knowledge and hotel management, strengthen my interpersonal skills, be more serious in my daily work, conduct comprehensive maintenance and audit of daily maintenance orders, and at the same time strengthen my own quality and technical ability to improve my ability to deal with various emergencies.

First of all, we decided to clean and maintain the boiler, and for our sake-

In the near future, I will lead all employees in the engineering department to systematically inspect, maintain and repair the generator and the high and low voltage distribution system. Since the hotel was built, the generators and distribution lines have been working every minute and being maintained every year. It's time for maintenance. These systems have been partially worn and damaged, so we must inspect, maintain, clean, repair, strengthen management and training the generators and distribution systems in the near future.

the first and second floors of the hotel have been rebuilt by the outsourcing construction department. All members of the engineering department and I will supervise and inspect the quality and technology of these projects and help them to be successfully completed before the New Year Golden Week.

Problems to be solved:

In order to strengthen my technical and management skills and better communicate, contact and cooperate with employees in various departments, I will treat my work more positively in the future, and at the same time, I will train new employees and various common household appliances in normal computer use and simple troubleshooting.

check, maintain and repair the computer systems and peripherals of all departments in the hotel.

In addition, due to the aging of laundry equipment, working in high temperature and various acids and salt water, it often breaks down, so I will strengthen management and maintenance in my future work to keep it working normally.

due to the aging of solar energy and dirt on the surface, hot water is not enough when it is cold or when the sun is not good. Guests often say that the water is not hot enough. In order to reduce this situation, I will also check and deal with it in the future work, and clean the glass surface in the near future to improve the water circulation system as much as possible.

There are some faults or damages in the motor control system of the pump house, which need to be checked and maintained by people with strong technical ability.

Then, the weak current fire protection system was comprehensively and systematically inspected and troubleshooting. As we all know, the fire alarm monitoring system of the hotel was damaged to a great extent. For the sake of fire safety next year and the personal safety of all hotel personnel, it is urgent to replace and repair them to keep them in normal working condition.

here, I will continue to learn from my work and improve my quality, technology and management level in order to be perfect.

Looking ahead, I am full of confidence in myself, full of spirit and strength in my work, and have a vision for my ideal and bright future in Jin Peng Hotel.

I will use my knowledge, technology and management skills to improve the hotel facilities. At the same time, in order to move towards modernization, new era and adapt to new trends, the hotel will, as I said, make new improvements and changes to every room, realize networking, digitalization and automation, and make the room a high-end office and a warm home.

I also mentioned the boiler and hot water. In order to be more idealistic, I am also thinking about whether it is possible to study and design an automatic electric water tank system. In this way, when there is no sun in the sky and the hot water is not enough or hot enough, we can use electric heating instead of expensive fuel; In addition, due to the opening of the laundry room, we use the boiler to burn steam every day. We inject tap water directly into the boiler without special water treatment. From a scientific point of view, it will damage the boiler to a certain extent, so I am also thinking, researching and designing whether it is possible to make a large-scale water quality processor from the abandoned filter water tank. Let's all hope for success. After all, these are great ideas. If these ideas can come true, it will be good for our work and the hotel.

in order to achieve the above objectives, to carry out the work smoothly and to work efficiently and normally in the hotel equipment, I will work more seriously and responsibly in my future work, devote myself to my own work, learn new knowledge and technology, and learn more scientific management skills; I will try my best to work with the most enthusiastic working mood, and use the most scientific management skills and the most authoritative technology to make the engineering department better, more United and better display and reflect the value and significance of myself and the team. How to write the hotel's annual work plan (Part 3)

2__ is a year for the hotel to further improve its economic benefits, generate income and create profits. The front office will conscientiously implement the overall requirements of the hotel's annual work, and formulate the main points of this year's work in combination with the characteristics of our work:

1. Guiding ideology:

Actively carry out practical, practical and effective work, and adhere to the principle of "based on enterprises and services" Take the road of comprehensive, coordinated and sustainable development, tap the potential, increase revenue, do a good job in internal management, comprehensively improve work efficiency, gradually improve the management level and service quality of departments, build a United, harmonious and healthy working environment, and realize standardized, institutionalized and normalized management of departments.

2. Internal management:

1. Formulate and implement the Detailed Rules and Implementation Measures for Daily Inspection of Front Office, and achieve comprehensive and standardized operation of each post through clear quality standards and strict inspection system.

2. Strengthen the pre-control, on-site control and post-control of workplace work quality, pay attention to detailed services, pay attention to guests' needs, attach importance to guests' feelings, and ensure to provide "active, enthusiastic, accurate and rapid" services to guests.

3. Plan employees' career, and gradually try out job rotation for employees in the front desk, business center and switchboard area, so as to enrich employees' work experience, increase employees' work skills, and improve employees' interest in work, and build a multi-functional talent in the enterprise.

4. Improve all kinds of form records, data analysis, operating procedures, etc., so that there are accounts to check, evidence to follow and rules to follow.

5. Continue to collect and sort out customer files, provide intimate, personalized and customized services for guests, increase materials and provide guarantee.

6. In terms of energy saving and consumption reduction. Strengthen the maintenance of facilities and equipment, and extend the service life; The front desk saves the use of orders, registration forms, room cards, key bags, etc. If there is a mistake, use correction fluid before using it to reduce the waste caused by personal reasons; After : pm, the switchboard will turn off one switchboard to save energy; Business center can use waste paper instead of new paper, and can use quick printing paper instead of copy paper.

7. Pay attention to safety awareness, and carry out various safety rules and regulations of the hotel and relevant regulations of the public security department.

iii. external sales

the sales task of door-to-door customers in 1 and 2__ years shall be studied and formulated separately according to the actual completion in 2__ years and the internal and external market environment of the hotel.

2. Take the new area on the 17th-19th floors as a selling point to increase the hotel individual occupancy rate, and make full use of the hotel sales policy to increase the intensity of selling houses, so as to exercise the right without exceeding the authority, reach the designated position without being offside.

3. Strengthen the outreach work to railway passenger transport offices, long-distance bus stations, taxi companies and other units, and strive to achieve the sales effect of * * * cooperation and mutual benefit.

4. When serving the door-to-door guests, train the front desk staff to pay attention to the guests' words and deeds, identify the guests' identity and the nature of the hotel, select the correct sales target, and flexibly use the sales language skills such as the approach method, the choice method, the turning point method and the borrowing method to achieve the sales purpose.

5. Regularly hold the experience exchange and analysis meeting of customers in the front desk area to study the customer's consumer psychological orientation and sales skills. At the same time, establish a sound assessment mechanism, rank according to the performance every month, and analyze the reasons in order to improve.

6. Organize relevant personnel of the department to collect information about tourism, hotels and their corresponding industries, grasp the trends of their management and reception services, and provide comprehensive, true and timely information for hotels, so as to formulate marketing strategies and flexible promotion plans.

Fourth, staff training

1. Establish the idea that "training is to give employees welfare", clarify the training objectives, formulate strict training systems and plans, and establish employee training files.

2. According to the actual situation of each district and the weak links in the work, all kinds of service skills training are carried out in a targeted manner, so that employees can master new technologies and methods in time, improve their technical level and work efficiency, and meet the requirements of hotel work.

3. Pay attention to the training of ideological education such as professional ethics and safety precautions, establish the attitude of employees as masters, stimulate their enthusiasm for work, improve their overall quality, and enhance their sense of mission, responsibility and enterprise cohesion.

4. Always adhere to the long-term goal of our store, pay attention to the advanced and reserved training and the cultivation of reserve talents, prepare more and richer intellectual resources for the development of the hotel, promote the development of the hotel and improve the competitiveness of the hotel.

5. Use training methods such as lecture, audio-visual, discussion, operation demonstration and case analysis to increase employees' interest in the training content, improve employees' understanding of the training content, facilitate employees' memory of the training content, and promote employees' internalization of the training content.

5. Saving energy, reducing consumption and creating benefits

1. Strengthening the management of water, electricity and gas in dormitories

Publicity and education should be strengthened, and the concept of "advocating economy, opposing waste, opening up sources and reducing expenditure" should be deeply rooted in employees' minds, and at the same time, the management of this aspect should be strengthened. We will open up and strengthen supervision and inspection in the use of water, electricity and air conditioning according to the actual situation to put an end to "ever-burning lamps". Turn on the air conditioner for a long time and strengthen the management of employees' bathhouses. It is forbidden for outsiders to bathe in bathhouses and employees to wash clothes in bathhouses.

2. Strengthen the management of hotel office supplies, clothing and labor insurance supplies. < P > We will refer to the previous relevant standards and re-sort out and formulate the standards for the years and quantities of office supplies, clothing and labor insurance supplies in various departments according to the actual situation, and improve the collection procedures.