Is it easy to work as a receptionist in a hotel? What do you want? What are you responsible for?

Working at the front desk of a hotel is not easy. Every industry has its own rules. Whether you can persist or not depends on the individual.

Job responsibilities:

1, correctly grasp the demand and supply of hotel rooms on that day, understand the arrival and departure of guests on that day, check the status of rooms, and do a good job in room allocation; Warmly receive guests, go through various formalities, and arrange the check-in registration of VIp guests and conference guests in advance; Strictly abide by the confidentiality system, safeguard the interests of customers, and ask superiors in time for special circumstances; Keep in touch with relevant departments, handle all kinds of information in time, and strive to improve service quality and room occupancy rate.

2. Receiving and processing reservation information; Answer guests' inquiries warmly, politely and quickly, and provide services such as leaving messages, waking up and consulting for guests; Familiar with all kinds of commonly used and important telephone numbers at work, transfer every call quickly and accurately according to the workflow, ensure smooth communication and make records.

3. Responsible for paying bills for guests, and collecting accommodation, laundry and other expenses through cash or transfer, credit card and other payment methods; Classify guest bills and input them into the computer in time for safekeeping; Take good care of all kinds of equipment, ensure that communication equipment is clean and smooth, and keep it working normally; Do a good job in the registration and custody of valuables and the storage and extraction of luggage; In case of fire, theft, acute diseases and other emergencies in the hotel, timely notify the relevant departments to properly handle them according to the hotel regulations; Seriously and timely complete other tasks assigned by superiors.