How long did it take to get a refund because of pneumonia? -Why did it take so long to get it?

During the period of pneumonia, many friends gave up their trips, or canceled their trips directly and chose to refund their tickets. Although the ticket was refunded, the refund was delayed. Why? How soon will the refund arrive?

Why did it take so long to pay the bill?

The Spring Festival is the peak tourist season, and it is also the day with the highest attendance rate of AVIC in a year. Not only is the capacity almost full, but even overtime machines are used to attract customers.

But unfortunately, because of the epidemic, flights were suddenly reduced and cancelled, making it impossible to travel. Together, it can be said that almost 80% of inbound and outbound flights have been affected to some extent.

Such a large amount of refund and change is an unbearable pressure for airlines, OTA and channel parties. What's more, the customer service reserve during the Chinese New Year was originally small.

A ticket agent told me that under normal circumstances, the number of refunds and changes will be between 200 and 300 per day. During my stay in COVID-19, there will be about 10000 refund forms every day. At the peak, there are more than 30 thousand refund orders a day, and the workload has increased by a hundred times compared with previous years.

Flying pig has asked all employees to cancel their vacation and answer the phone at home instead. Other economists estimate that it is similar, but even so, it is completely unable to cope with dozens of consultations in the same period of last year.

1. Involuntary refund requires manual review.

If it is online, it is generally nothing more than an airline's official website, an online travel platform or through a travel agency.

No matter which channel, after you apply for a refund, the airline must review it before you can refund the money to you or your agent.

Think about it. It will take several months for airlines to sell a large number of tickets for grabbing tickets in Spring Festival travel rush, and a considerable proportion of the tickets are returned in these days. These tickets have to be reviewed by airlines one by one, and there are generally first and second trials. This time cannot be short.

On the other hand, because this is a special case, everyone applied for an involuntary refund, which shows that it is not my relationship, but objective conditions that make me unable to travel.

If it is a voluntary refund, the airline will charge a certain handling fee according to the ticket type, generally directly in accordance with the policy of returning and changing the ticket. Can be solved systematically (GDS global air ticket distribution system, the system will arrive soon.

Only by choosing involuntary refund can we reduce the refund fee to zero, so as not to damage the full refund.

It's not a voluntary refund, it's all manual operation. Previously, involuntary refund only appeared in the phenomenon of illness and flight change. Passengers are required to submit proof materials, and manual review is required. The manpower for handling involuntary refund is limited, which takes a long time.

As a result, a very small amount of refund business has suddenly become a big part of refund, which has caused great challenges to the processing flow and ability of airlines and travel platforms.

2. It takes time to develop self-help system.

Later, Zhu Fei developed the self-service unsubscribe system for the first time, and airlines are also optimizing the system and developing self-service products simultaneously. But it also takes time, especially when everyone is on holiday during the Spring Festival holiday. Even if more product managers are sacrificed, it won't help if they don't develop and write code.

There are differences between domestic airlines and foreign airlines.

If your ticket is a domestic airline ticket, the waiting time for refund should be good. If you originally planned to go abroad and return it to an overseas airline, the problem would be more complicated.

Domestic airlines are under the unified management of the Civil Aviation Administration. Now the father of the Civil Aviation Administration has made regulations, and all airlines dare not implement them. At most, the implementation rules are different.

However, if it is a foreign airline, its father is not the Civil Aviation Administration. Why should I listen to you? They prefer to return and change their visas for free, because they don't want to lose users in China.

In addition, airlines in different countries have different audit speed, implementation rules and even work efficiency, so it is normal that the payment time is different.

How long will it take to arrive?

Domestic airlines:

The refund period is within fifteen working days.

Overseas airlines:

Let's take a look at the picture below. Generally speaking, the refund will definitely be shorter than the announcement time, so always leave some Buff, or will it be embarrassing by the announcement time?

After the refund peak slowly passes, the money will always come back

At present, in addition to low-cost airlines, the company's response speed is not bad, and many airlines have introduced free refund policies.

Especially in countries within the four-hour flight circle of East Asia and Southeast Asia, because the China market is very important to their tourism, and the work efficiency of countries such as Japan and South Korea is not bad, the follow-up speed is relatively fast.

European and American airlines are a little slower, which should be a matter of efficiency.

FREQUENTLY ASKED QUESTIONS

Can I get a refund for tickets bought after 654381October 28th?

At present, according to the requirements of the Civil Aviation Administration of China, the time limit for free ticket refund is 65438+ 10: 00 on October 28th, and all airlines and OTA must strictly follow the requirements of the Civil Aviation Administration.

Maybe the time for purchasing tickets will be postponed in the future, but at present, I suggest you wait and see.

Of course, if there is a change in navigation, you can definitely retreat.

Can I refund the tickets after February 29th?

Unless the flight changes (flight cancellation or time change, or destination policy reasons (entry is not allowed), there is currently no refund after February 29.

However, I suggest you wait. According to the current epidemic situation, the policy of returning to reform in March should be announced in mid-February.