Traditional Culture Encyclopedia - Hotel accommodation - What does the hotel guest status W mean?
What does the hotel guest status W mean?
In addition to identity, guest identity can also be distinguished according to guest behavior. For example, there are obvious differences between business guests and leisure holiday guests. Business guests usually work in hotels and need stable network links and quiet workplaces, which requires the hotel's infrastructure, room layout and technical service level. On the other hand, leisure and holiday guests often pay attention to leisure facilities and wide perspectives, and have different needs for facilities and dining experience in the room. Therefore, hotels should provide services to meet the different needs of guests from the perspective of their behaviors.
From the identity of guests, it is not difficult to see how to improve the performance of the hotel. We should pay attention to both high-end guests and ordinary guests, and establish a stable quality service system to attract more guests to stay in the hotel. In addition, by understanding the behavior of guests, the needs of different guest groups are clarified, and refined services include but are not limited to catering experience, strengthening network management, and optimizing environmental conditions. Improving service quality and attracting more customers will also help hotels to expand market share and stabilize or increase operating income.
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