Job responsibilities of the front desk foreman in the hotel

5 the job responsibilities of the front desk foreman of the hotel

In today's society, job responsibilities play an increasingly important role, and job responsibilities mainly emphasize the responsibilities that should be done within the scope of work. So what kind of job responsibilities are effective? The following is the job responsibilities of the front desk foreman I collected for you for your reference, hoping to help friends in need.

Job responsibilities of hotel front desk foreman 1 position: front desk foreman

Direct reporting object: Assistant Lobby Manager/Front Office Manager/Deputy Manager

Management object: cashier at the front desk

Responsibilities: Responsible for all the affairs of cashier at the front desk, supervise cashier at the front desk, ensure the accuracy of accounts, arrange checkout for guests according to the procedures and standards formulated by the hotel, record, maintain and summarize room accounts, etc.

Classification of responsibilities:

1。 Personnel issues

1) Attend necessary meetings and trainings;

2) Be responsible for the scheduling and attendance of this group and assign work tasks to subordinates;

3) Ensure good communication, interpersonal relationship and teamwork spirit within the department;

4) Implement the activity plan decided by the department meeting and the assistant manager in the lobby;

5) Directly supervise and coordinate the training efficiency and management of cashier at the front desk;

6) Adhere to high standards of dress, hygiene, uniforms, gfd management and reward and punishment system for all front desk employees.

2。 Quality of products and services

1) Responsible for the smooth progress of all activities in the front desk area;

2) Supervise the cashier at the front desk to check out the guests, collect the deposit, determine the payment method of the guests, exchange foreign currency for the guests, provide safe deposit boxes for valuables, and handle services such as refund, payment and transfer;

3) Collect the returned outstanding accounts and report the outstanding items to the assistant manager in the lobby;

4) Record the abnormal and important events in the log for the next shift to follow up;

5) Understand the events in all hotels;

6) Record the latest accounts of all rooms, and ensure that the guests go through all accounting procedures before leaving the store;

7) Coordinate with other front desk employees to ensure that all telephone bills are listed and settled before the guest checks out;

8) Help guests solve any difficulties;

9) Use the feedback and suggestions of the guests to improve our service quality;

10) Report all suggestions or complaints to the supervisor so as to solve and implement them as soon as possible;

1 1) Summarize the problems to be paid attention to in the future and the situation requirements put forward by the manager;

12) coordination of supervision and lunch and dinner;

13) Have a good understanding of computer programs, maintain the normal operation of computer operating programs, and ensure that reports are printed regularly according to the operation process at the front desk;

14) During the operation of the front office equipment, ensure that all equipment works normally when employees use it;

15) determine the tasks assigned by the front office manager or management, and carry out the work according to the instructions of the front office manager;

16) Arrange the use of spare parts of this group every month;

17) do a good job in the ideological work of subordinates, arouse the enthusiasm of employees, and complete various tasks with high efficiency and high quality;

3。 financial affairs

1) Ensure that all procedures at the front desk comply with the company accounting standards;

2) Understand the financial objectives of the hotel and assist in its development planning and implementation;

3) Assist the hotel to achieve the financial planning objectives through effective control;

4) On the basis of night audit, closely investigate any possible account differences.

4。 sell

1) seize the opportunity to win customer satisfaction and win repeat customers for the hotel;

2) Ensure the effective promotion of hotel facilities, services and publicity activities to maximize potential profits;

3) Ensure the efficient promotion and implementation of hotel preferential activities, so as to obtain customer satisfaction and win repeat customers for the hotel.

5。 comprehensive

1) Ensure the implementation of the hotel's fire control, hygiene and safety procedures;

2) Encourage the highest standards of environmental management;

3) Complete any other duties and tasks assigned by the management;

4) Implement three shifts as required.

Job responsibilities of hotel front desk foreman 2 (1) Job responsibilities of venue sales manager:

1, responsible for the overall work of sales cases, and responsible for the contact and maintenance of project customers from visit to delivery.

2. Be responsible for sales license and price approval documents.

3. Responsible for the decoration organization, acceptance and site layout of the sales department (assisted by the planning department).

4. Standardize and manage the sales staff's reception, telephone answering, signing contracts, collecting money and handling mortgages. Assist sales staff to solve sales problems encountered in their work.

5. Evaluate the daily business and discipline of sales staff.

6. Organize the preparation of case training materials and sales materials, do a good job in the training of sales personnel, and solve the problems encountered by sales personnel in their work. Responsible for helping sales staff keep in touch with customers who have not closed the deal and master the tracking rhythm. Responsible for checking the sales control table every day to accurately grasp the daily sales situation.

7. Organize daily meetings, weekly meetings and end-of-month summary meetings.

8. Organize the market investigation of the case site and study the system and regulations.

9. Coordinate the working relationship with the engineering department, property management company, finance department and general manager's office, and fulfill the sales commitment.

10, assisting engineering and property management companies to solve customer complaints.

1 1. Handle the contract filing, and assist the general manager's office to handle the property right certificate and land certificate.

12. Participate in the preliminary work of the project, including market adjustment, project positioning, loushu and other publicity, and make suggestions on the advertising selling points after the opening.

13. Make and fill in the sales control introduction, floor plan, price list and internal forms.

14. Review the materials provided to other departments.

15. Review and follow up the daily customer information received by sales staff, and be responsible for writing weekly case summary and month-end sales summary.

16, publicize and implement the company's rules and regulations and organize their implementation.

17, responsible for providing after-sales service for customers who have already made a deal, and reminding customers who should pay back the money in time. Respond to all departments of the company in time to maintain friendly relations with customers.

(2), the case manager work standards

1. Participate in market research, grasp the basic situation of the real estate market (especially competitors) in time, establish information files, track the progress and evolution of individual real estate projects, and regularly write property market analysis and inspection reports.

2. To be responsible for docking, coordinating and communicating mortgage-related work with intermediary companies and banks that have established good linkage channels, and promote the work in an orderly manner.

3. Be able to complete the annual and monthly sales plan issued by the company.

4. Be able to strictly implement various case systems and business regulations and processes.

5. Be able to control the atmosphere of the venue and stimulate the enterprising spirit of the team.

6. Be able to monitor and check the progress of payment and mortgage at any time.

7. Be able to organize business study more than 4 times a month, and investigate competing products in batches once a month.

8, can strictly review the purchase contract, the sampling pass rate is not less than 95%.

9. Be able to complete other tasks assigned by the company.

10, can stick to the morning meeting and party every day, and fill in the morning meeting and party records. The completion rate is not less than 95%.

1 1. can ensure that the time in the sales field is not less than 48 hours per week.

Job responsibilities of the hotel front desk foreman 3 1, checking the gfd, smiling service, work efficiency and attendance of the front desk staff;

2. Manage and maintain the lobby hygiene, arrange the front office staff to clean up every week to ensure the cleanliness of the workbench;

3. Check the bill to ensure its accuracy and authenticity;

4, reasonable arrangement of front office staff on duty, shift work;

5. Check the use of the room, including locking and maintaining the room, understand the reasons, control the number of rooms and make arrangements for large teams to book rooms;

6. Deal with hotel complaints in a timely and effective manner, pay attention to online reviews at any time, follow up online guests' staying experience, and strive to achieve zero bad reviews;

7, cooperate with the room foreman to do a good job of coordination;

8. Obey other arrangements made by the management;

Hotel front desk foreman responsibilities 4 1, responsible for the assignment of work tasks and the guidance and supervision of floor attendants;

2. Check the sanitary conditions and room conditions of saleable rooms within the jurisdiction, solve problems and ensure the normal rental of rooms.

3. Grasp the loss, damage and consumption of items on the floor.

4, fill in all kinds of room reports and other things assigned by the leadership.

Responsibilities of the front desk foreman in the hotel 5 1. Assist the housekeeping manager to do the daily work of the department, and check whether the dispatching of the cleaning room is reasonable, and whether there are any omissions and repeated dispatching.

2, responsible for the day's rounds, daily spot check room hygiene, found that the problem is solved on the spot.

3. In case of guest complaints, first of all, we should do a good job of comforting the guests, and at the same time inform the room manager to deal with them at the scene.

4. Assist the room manager to formulate the weekly training plan for the employees of the department and personally participate in the training work, and conscientiously do a good job in the training of the operating procedures and service standards for new employees.

5, responsible for the daily irregular patrol inspection hotel public * * * area and linen room health, found that the problem timely notify the rectification.

6. Track the maintenance progress of the maintenance room every day and report to the housekeeping manager.

7. Attend the departmental work meeting held by the housekeeping manager on time, follow up the tasks assigned by the department manager, put forward the problems found in the recent work, negotiate and discuss, and finally find a solution.

8. Assist the room manager to receive important guests and teams.

9. Be responsible for the daily work of the linen room, supervise the linen receiver to change linen and uniforms, and distribute, collect and keep guest supplies.

10, responsible for making the shift schedule of each team in the department, and reasonably adjusting the number or shift of staff according to the actual business situation every day.

1 1. Be responsible for comprehensively summarizing the monthly attendance of teams and related accessories in this department.

12, assist the housing management to do a good job in keeping the assets of various departments and regions, and report for repair in time when the facilities and equipment can't be used normally.

13. Complete other tasks assigned by superiors.

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